Unsolved
This post is more than 5 years old
2 Posts
0
854
Keyboard not functioning
Hello,
I am currently using an XPS 13 but seem to be having issues with my keyboard. It was working fine yesterday, and I am able to log in, but I cannot use my keyboard after logging into my laptop. Everytime I attempt to type, a clicking sound is made, but nothing happens. I've tried restarting my laptop, updating, but nothing seems to be working. Any advice would be a great help.
Thank you
Dell-Vijay A
130 Posts
0
July 9th, 2017 05:00
Hi Furkilicious,
Any damages / spillage on the keyboard?
Does external keyboard works fine?
Any particular keys or the whole keyboard?
Furkilicious
2 Posts
0
July 9th, 2017 06:00
Hi,
I experimented with an external keyboard and it works fine. I have also just checked in with my family and found out there was spillage last night without my knowledge. I believe that may be the source of the problem.
Thank you for your reply Vijay
Dell-Vijay A
130 Posts
0
July 10th, 2017 09:00
Hi,
That might be the cause.
Please private message me the tag by clicking on my DELL-username let me check if the system covered under accidental damage. If yes then we can replace the keyboard.