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Latitude E5530, Unknown Device, Dev. Mgr
I just dropped our corporate 64-bit Windows 7 image onto a new E5530. This system is considered "unknown" (non-standard) in our environment, so the image was missing a good portion of drivers. I downloaded all the drivers from http://www.dell.com/support/troubleshooting/us/en/04/servicetag/xxxxxxx after having set the OS to 64-bit Windows 7 and turned off the filter so I could see "all drivers". After installing almost every file from that page, I still have an unknown device under Other Devices. If I look at the properties for Unknown Device, Details tab, Hardware Ids category shows 3 lines, all starting with "IUSB3\ROOT_HUB30&VID...". Does anyone know to what this refers and which driver I need to resolve its "unknown" status? Thanks much,
DELL-Rajath N
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May 15th, 2013 17:00
Hi jamichau,
The unknown device as per the Device ID is a USB 3.0 Root Hub. I suggest you to reinstall the Chipset and Intel USB 3.0 eXtensible Host Controller Drivers from the drivers download page.
Please let me know about your findings.
jamichau
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May 16th, 2013 09:00
Thanks for the reply, Rajath. I tried that this morning and rebooted, still had the unknown device. Then, not expecting it to work, I went into the properties of the unknown device in device manager, clicked the Driver tab, and clicked the Update Driver button. I then selected "Search automatically for update driver software". Windows thought about it for awhile, then displayed a message that the driver had been updated and I have no Unknown Device anymore! WooHooo! Fixed! I don't think I have ever seen the Update Driver button work before! Nice, for a change.
JohnnyEx
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July 25th, 2013 13:00
Just for anyone else looking... I also had the "Unknown Device" listed in device manager but using Windows update did not find the driver. The driver I needed was the "ST Microelectronics Free Fall Data Protection Driver" listed under "Chipset" category.
http://www.dell.com/support/drivers/us/en/555/DriverDetails/Product/latitude-e5530?driverId=XWJWG&osCode=W732&fileId=3175901375&languageCode=en&categoryId=CS
- Johnny
BradKiefer
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December 16th, 2013 13:00
yup - that was the same one for me
wiped Ubuntu, put our Win 7 ent. on and ended up with 1 left