Unsolved
This post is more than 5 years old
2 Posts
0
2596
June 12th, 2017 13:00
Latitude E5570 TPM Issue with new BIOS Update
Recently installed the latest BIOS update with the Intel security patch and now I'm unable to use bitlocker to encrypt the drive as it states "The TPM on this computer does not work with the current BIOS. Contact the computer manufacturer for BIOS upgrade instructions".
Bios version 1.14.4.00
Another laptop with the previous release, also a E5570, is able to use bitlocker with no issues. Several different E5570's we have with the new BIOS version cannot be encrypted. Please advise.
No Events found!
DELL-Akshatha M
2 Intern
•
1.2K Posts
0
June 13th, 2017 02:00
Hi cklein593,
Thank you for writing to Dell Community Forum.
Please downgrade the BIOS to the previous version and check if the TPM works.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
DELL-Akshatha M
2 Intern
•
1.2K Posts
0
June 13th, 2017 02:00
Hi cklein593,
Thank you for writing to Dell Community Forum.
Please downgrade the BIOS to the previous version and check if TPM works. Also, what is the operating system installed on this system?
Do click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
cklein593
2 Posts
0
June 13th, 2017 06:00
That did it, thank you
RICIT
2 Posts
0
August 15th, 2017 07:00
HI There
we are experiencing the same issue. We installed the latest BIOS with the Intel patch. Now we cannot encrypt the drives. This is on the Dell Latitude E5470. Any information you can provide would be great.