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10403
July 29th, 2008 05:00
Lousy XPS support
I'm sorry but I needed to vent tonight. I had some type of corruption on my computer evidently and had to do a factory image restore. I had everything backed up with Dell DataSafe Online but it is such a chore to try to retrieve the information. I get transferred to XPS premium support who tells me they do not handle DataSafe support. Evidently, there is not a department for DataSafe because the rep had to email someone to call me. It also seems like the XPS representatives have an attitude now. One representative did tell me that they are allowed unlimited overtime with all of the Vista problems. It is so aggravating to have computer problems. I'm still trying to remember all of my bookmark favorites. Have a good night everyone and thanks for letting me rant.
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Everlong
22 Posts
0
July 29th, 2008 07:00
The XPS support is soo much worse that the standard support.
in Sweden, you have to call a pay for the minute number in Ireland (only English speaking) and there is no buisiness support.
Richard Coghlan
24 Posts
0
July 30th, 2008 10:00
Everlong.
Great news!!!
Thanks to Dells continued belief in saving money above Customer Service It has completly shut down the Irish XPS department.
All English speaking XPS calls are now handled by the same call center in India as regular Inspiron calls. Actually they are the same technicians with a different script!
So now if a Swedish customer has to get support it goes Swedish translated to English translated to Indian and then back again!
dsopro
97 Posts
0
July 30th, 2008 12:00
Hi shstric,
I have a friend who works in Datasafe's support and I have been able to help a couple of people resolve their issues with Datasafe by putting them directly in touch with someone who can assist. I don't think you ever really mentioned the problem that you are having? Are you receiving an error when you try to restore your data? If you'd like some help, send me a PM or an email (in my profile) and I will try to forward your request along to someone who can be of assistance.
~dsopro
mikelambert70
102 Posts
0
July 30th, 2008 14:00
Even cheaper than an Indian call center!
And then business analysts wonder why Apple is gaining on Dell in market share...
steve_89
552 Posts
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August 1st, 2008 06:00
dsopro
97 Posts
0
August 1st, 2008 12:00
In fairness to the Dell posters on this board, I don't think they are supposed to be functioning as tech support guys but rather as moderators. Forums are definitely an excellent way to get help (and sometimes in a more timely manner than you might expect from a more formalized support mechanism).
I come here to post in my spare time because I like to help people solve problems - particularly ones I have had myself - but also because I like to advocate products which I find useful (like Datasafe ... ) because I feel a lot of times that products get too much negative press on forums and I believe that is unfair.
Anyway here we all are and hopefully people's problems get solved one way or another :-)
~dsopro