I'm sorry but I needed  to vent tonight.   I had some type of corruption on my computer evidently and had to do a factory image restore.  I had everything backed up with Dell DataSafe Online but it is such a chore to try to retrieve the information.  I get transferred to XPS premium support who tells me they do not handle DataSafe support.   Evidently, there is not a department for DataSafe because the rep had to email someone to call me.  It also seems like the XPS representatives have an attitude now.  One representative did tell me that they are allowed unlimited overtime with all of the Vista problems.  It is so aggravating to have computer problems.  I'm still trying to remember all of my bookmark favorites.  Have a good night everyone and thanks for letting me rant.