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May 7th, 2012 12:00
M11x Rubber Feet and Left Palmrest Rubber Fallen Off
Hey guys,
I had a headache, its getting worse by the day!
It started last year, the first to go was the bottom left rubber, followed by the rest of them pretty quickly! When I now use my M11x on a table it makes this humming noise and its really starting to drive me mad! The left palmrest rubber has also disappeared, the screen now touches the keyboard and its a right mess! The right rubber has also worn really quickly and isn't much left of it at all! I haven't abused this laptop in any way, I'm a media student and use it daily but abused it has not been.
I phoned the repair phone line last year complaining about this but they seem to have just fobbed me off. I have 20 days left of my warranty and would really like some new rubber. I have found a thread about this on these forums and a Dell representative clearly states that Dell will replace these under warranty, why was I fobbed off over the phone?
http://en.community.dell.com/owners-club/alienware/f/3746/p/19406709/19949888.aspx#19949888
Please Dell give me some new rubber, cure this headache.
Steven
XX


DELL-Roshan L
6 Operator
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4.4K Posts
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May 8th, 2012 06:00
Hi StevenClarey,
Welcome to the Community,
I would like to look into this for you.
Please accept my friend request and private message me your system service tag number.Click on my user name and click start conversation.
Thank you
Roshan.
michaelbyz23
1 Rookie
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29 Posts
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December 8th, 2012 21:00
My bottom panel rubber feet had fallen off as well. I still have 80 over days of warranty, can someone please help me? I really need them to be replaced because the laptop is just not stable on the table. It has direct contact to the table, and it could sometimes cause the heat sink to be less effective, epsecially when gaming.
Thank you.
DELL-Roshan L
6 Operator
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4.4K Posts
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December 11th, 2012 01:00
Hi michaelbyz23,
Welcome to the Community,
Please private message me your system Service Tag number.To private message click on my user name and click start conversation.
I will check your system details and get back to you.
Thank You