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July 4th, 2011 06:00
Missing Optiarc AD-7717H SATA DVD RW Drivers
I have an XPS 15 with a Optiarc AD-7717H SATA DVD RW Drive. The drivers for this device are neither on the Resource CD nor on the Dell Website. Sony-Optiarc asks me to contact the manufacturer of the system for the drivers.
So I tried emailing Dell Tech Support India, and the website asked me for my Service Tag Number. On entering it, it threw an error saying that my system is out of warranty. I purchased this system 2 months back.
One part of your website provides me all my warranty information and contracts correctly, while on the other side, when I ask for support it tells me that I am out of warranty.
What can I do to get some support ?
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