Please list Dell model number and version of windows. Ex: Dell Inspiron 3543, windows 10
To look up system information, Type msinfo32 onto the search box.
What is the exact system model?
When did the issue start? Are you using an original Dell OEM Adapter and battery?
Update the BIOS - http://dell.to/1n3X2po - enter the service tag and download the BIOS, update and restart the machine and check.
Check the battery health in BIOS - f2 on startup.
If the system is less than a year old, we can replace the battery under warranty.
If not, you could contact our team to get a quote for a new battery here - http://dell.to/1vnT6CQ
You could also order the battery online through Dell or other vendors if required.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.