Article Number: 000123069
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Battery on a laptop charger is used to provide portable power for operating the laptop. Lithium Ion or Li-ion batteries are the most commonly used batteries in laptops and other digital gadgets. Dell laptop batteries are specifically designed for each Dell laptop. Power issues on laptop PCs are compounded because a laptop has two power sources: AC adapter (charger) and battery. Laptop battery provides power to the laptop when the AC adapter is not connected to the PC.
If you are experiencing one of the following symptoms, follow the troubleshooting procedure below to verify if the AC adapter (charger) and battery are working correctly.
Battery - If you notice the following battery symptoms:
AC adapter - If you notice the following AC adapter symptoms:
Expand the sections below for more information about how to troubleshoot battery issues on Dell laptop PCs.
To ensure that the Dell battery is getting charged correctly, the AC adapter should be functioning normally. Verify that the PC recognizes the AC adapter.
To verify that the PC is recognizing the AC adapter correctly:
There are several settings with the operating system like power management settings, device drivers, etc., that may impact the performance of a battery. Charging the laptop battery outside the operating system can help isolate hardware-related issues.
Running a hardware diagnostic test can help you identify what the issue may be and provide you troubleshooting steps to help resolve the issue. Dell offers both built-in and online diagnostics. It is essential to run a hardware test on the PC and/or the battery to identify which device is causing the issue.
To run an online hardware test on the battery, visit the Battery Diagnostics page.
To run the Dell ePSA built-in hardware diagnostics:
For more information about running hardware diagnostics on a Dell PC, refer to the Dell knowledge-base article Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes).
If the Dell ePSA or online hardware diagnostic test passes, proceed to the next step.
If the Dell ePSA or online hardware diagnostic test fails, contact Dell Technical Support.
Checking the laptop battery health status can help determine if the battery is operating normally or if it needs to be replaced. Battery health status can be checked both inside and outside the operating system.
There are several ways to check the battery health status. For more information, refer to the Dell knowledge-base article Guide on Checking Notebook / Laptop Battery Health Status.
If the battery health status is normal, proceed to the next step.
The BIOS is firmware that is embedded onto the System Board of your computer. Updating the BIOS to the latest version may help the PC recognize the AC adapter. Updating the BIOS to the latest version requires the laptop PC to be powered by the AC adapter and battery.
To update the BIOS to the latest version, refer to the Dell knowledge-base article. How do I download and install the latest BIOS for my Dell computer?
If the AC Adapter Type is not recognized by the PC, refer to the Dell knowledge-base article Forcing a BIOS Update without the AC adapter attached on a Dell Laptop. Before forcing the BIOS update, read the disclaimer below.
Quickset is a suite of software applications that provide enhanced functionality to your Dell computer. Dell QuickSet utility provides easy access to configure settings for power management, the battery health meter, and other functions on most Dell PCs. It provides easy access to several functions that would normally require several steps. Some of the features that you can access using Dell Quickset include:
Installing or updating the Dell Quickset application can help resolve issues with battery charging. To download and install Dell Quickset application, visit Dell Drivers & Downloads website. Dell Quickset application can be found under the Application category.
You can run the Windows Hardware and Devices troubleshooter which is built in to Microsoft Windows. The Hardware and Devices troubleshooter is available in Microsoft Windows 7, Windows 8/8.1, and Windows 10 only.
To run the Hardware and Devices troubleshooter:
If running Microsoft Fix-It or Windows Troubleshooter did not resolve the issue, proceed to the next step.
Dell Product Bulletin website helps check if your battery model may be affected. Check if the specific battery PPID (Dell Part Piece Identification) is affected. This step is necessary to identify if your battery is affected. If the battery is subjected to a recall, you will be automatically connected to a replacement order form.
You need your Service Tags and/or PPIDs for this process. You may also be asked for your contact information and a shipping or service address.
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21 Feb 2021