How to Check Battery Health Status on Dell Laptops

Summary: Learn how to check the battery health status on a Dell laptop. Find information about using different methods to check the battery health of your Dell laptop.

Article Content


Symptoms

Utilize power saving features to extend battery life

Duration: 00:26
Closed captions: English only


Learn how to check the battery health status in BIOS, ePSA Pre-boot System Assessment diagnostics, or Dell utilities like Dell Power Manager or Dell Command | Power Manager.


SLN143156_en_US__1icon Note: Like most laptops, Dell laptops use lithium-ion batteries, which can swell due to battery age, the number of charge cycles, or exposure to high heat. While a swollen pack does not represent a safety concern, damaged or swollen components should not be used. If you have an issue with a battery pack swelling, Dell recommends discontinuing using the battery and replacing it with a Dell-authorized battery.
For more information, refer to Dell Knowledge Base article Swollen Battery Information and Guidance.

Buy Battery (Currently, offers are only available for US, Canada, UK, Germany and France PC Customers.)


BIOS information may differ between Dell computers, see the following figures for two different types of BIOS that may be applicable for your Dell computer:

SLN143156_en_US__1icon Note: If the battery health is blank or unavailable, the battery may not be detected or there is a fatal error with the battery. Reseat the battery if necessary (removable batteries only).

Method 1

  1. Power on the computer and tap F2 key at the Dell logo screen.
  2. On the left pane, under General, select Battery Information.
  3. Verify the battery health information as illustrated (Figure 1).

SLN143156_en_US__3I_Battery_Health_BIOS-1_TM_v1
Figure 1: Battery health status in BIOS

Method 2

  1. Power on the computer and tap F2 key at the Dell logo screen.
  2. Select the Advanced tab.
  3. Verify the battery health information as illustrated (Figure 2).

SLN143156_en_US__4I_Battery_Health_BIOS_TM_v1
Figure 2: Battery health status in BIOS

Dell PSA or ePSA Pre-boot System Assessment can help identify a potential battery failure and, if there is a component failure, report an error code. When you have an ePSA code, you can submit the Service Tag, ePSA error and validation code at the SupportAssist Pre-Boot System Performance Check page, to learn how to proceed.

SLN143156_en_US__1icon Note: ePSA Pre-boot System Assessment tests only the primary system battery. The battery is tested by displaying its percentage of full charge and overall health.
  1. Power on the computer and tap F12 key at the Dell logo screen.
  2. In the One Time Boot Menu, select Diagnostics, and press the Enter key.
  3. In the Pre-boot diagnostics, respond to the user prompts appropriately.
  4. Review the test results for battery (Figure 3). If the battery test fails, you can submit the Service Tag, ePSA error and validation code at the SupportAssist Pre-Boot System Performance Check page, to learn how to proceed.
    SLN143156_en_US__1icon Notes:
    • Dell also offers an online diagnostics test, browse to the Online Battery Diagnostics page.
    • The test will start automatically.
    • You may be prompted to install or update the SupportAssist program, if so, follow the prompts.

SLN143156_en_US__7I_ePSA_Diagnostic_Battery_Test_TM_V1
Figure 3: Battery health status in ePSA Pre-boot System Assessment diagnostics

Error code Error message Troubleshooting steps
ePSA 2000-0131 ePSA: Battery - The battery is not installed.
  1. Ensure that battery is installed correctly.
  2. Reseat the battery.
  3. Check for debris or damaged contacts.
For laptops with a non-removable battery, contact Dell Technical Support for repair options.
ePSA 2000-0132 ePSA: Battery -The battery is reaching the end of its usable life. The battery charges but may experience shorter operating hours.
  1. Reseat the battery.
  2. See How to improve the performance of a Dell laptop battery
  3. See How to Troubleshoot Dell Laptop Battery Issues
  4. Consider battery replacement for longer operating hours on battery.
ePSA 2000-0133 ePSA: Battery - The battery cannot provide sufficient power.
  1. Check contacts, power plug, and cables.
  2. Reseat the battery.
  3. See How to Troubleshoot Dell Laptop Battery Issues
  4. Consider replacing the battery.

Dell Power Manager and Dell Command | Power Manager applications help you maximize the laptop battery life by configuring how the battery should be maintained based on your personal preferences.

  • Dell Power Manager - supported on Dell Inspiron, Vostro and XPS laptops running exclusively on Windows 10, and requires Microsoft .NET Framework 4.6.1 to be installed on the computer.
  • Dell Command | Power Manager - Dell Command | Power Manager software provides simplified and efficient power management capabilities for Dell laptops and tablets running Windows 7, Windows 8, or Windows 10 operating system. Dell Command | Power Manager is supported on select Dell Latitude and Dell Precision laptops.

Battery Health is indicated using the heart icon and four circular icons. The number of circular icons that are filled indicates the battery health.

Cause
SLN143156_en_US__1icon Note: Battery health information is available only if a Dell battery is attached to your laptop.
Code Description
Excellent — Battery is operating at maximum capacity.
Good — Battery can charge normally; however, you may notice reduced operating time because long-term battery life is decreasing.
Fair — Battery can charge normally; however, it is near the end of its usable life. It is recommended that you purchase a new battery soon.
Poor — Battery no longer provides sufficient power. It is recommended that you replace this battery.
Battery no longer operates, or battery status cannot be determined. It is recommended that you replace the battery.

Table 1: Battery health indicator codes

Dell XPS laptops and Dell Precision mobile workstations come with battery charge indicators on the left or right side (Figure 4). Pressing the charge status button indicates the amount of battery charge remaining.

Each LED light indicates 20% battery charge.

SLN143156_en_US__1icon Note: Battery charge indicators are available on select Dell XPS laptops and Dell Precision mobile workstations.


Figure 4: Illustration of battery charge indicator on Dell XPS and Dell Precision mobile workstation

Resolution
SLN143156_en_US__17Battery(1) SLN143156_en_US__18Power(1) Visit our Battery and Power site for additional resources and information.
SLN143156_en_US__19image(13480)  Out of warranty? No problem, click here, enter your Service Tag, and view our offers. 

 

SLN143156_en_US__20icon These can be purchased in our Battery & Adapter Selector (English Only). Currently, offers are only available for US, Canada, UK, Germany and France PC Customers. Server and Storage not applicable.

 

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Article Properties


Affected Product

Laptops, Chromebook, G Series, Alienware, Alienware 13, Alienware 15, Alienware 17, Alienware Area-51m, Legacy Alienware Models, Alienware m15, Alienware m17, Inspiron, Chromebook, 3000 Series, 5000 Series, 7000 Series, Legacy Inspiron Models Laptops, Chromebook, G Series, Alienware, Alienware 13, Alienware 15, Alienware 17, Alienware Area-51m, Legacy Alienware Models, Alienware m15, Alienware m17, Inspiron, Chromebook, 3000 Series, 5000 Series, 7000 Series, Legacy Inspiron Models, Latitude, 3000 Series, 5000 Series, 7000 Series, Chromebook, E-Series, Legacy Latitude Models, Mobile Thin Client, Rugged Laptops, Vostro, 3000 Series, 5000 Series, 7000 Series, Legacy Vostro Models, XPS, XPS 11, XPS 12, XPS 13, XPS 15, Legacy XPS Models, Retired Models See more

Last Published Date

21 Feb 2021

Version

5

Article Type

Solution

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