ringo260
1 Copper

NVIDIA video card not recognized on e6500

I had a hard drive fail so I had a new one installed and windows 7 pro 32 bit installed. I was going to intall all the updates and so on myself, but I cannot see the NVIDIA quadro video card in device manager and when I go to install the driver it say software is not compantible with hardware. I even tried re-installing windows. Updated the BIOS, etc. Tried support with NVIDIA with no luck...they wanted to push is off on dell. He said something about the VBIOS?

Anyway, is the video card near the hard drive and could it have been knocked loose?

0 Kudos
3 Replies
8 Xenon

RE: NVIDIA video card not recognized on e6500

There is no video card - if you have the nVidia chip, it's a chip on the mainboard -- it cannot be "knocked loose".

Are you certain your system has the nVidia option?  It was an extra cost option - it was not standard on all models in the E6500 line.  If you don't see it in the control panel for the system, chances are your system is Intel-only -- to verify, use the service tag at support.dell.com to look up the original configuration.

0 Kudos
ringo260
1 Copper

RE: NVIDIA video card not recognized on e6500

When windows direct me to update my drivers it directly links me to the nvidia driver. I know I had great qulaity HD video before I reinstalled. The specs show it has NVIDIA. The customer support guy on live chat would not even tell me what I had because its out of warranty.

I just went to update the intel driver set and it says my system doesnt meet the minimum requirements. wth.

All I know is I had great video before and now I dont.

0 Kudos
8 Xenon

RE: NVIDIA video card not recognized on e6500

Need the Dell system software first

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/latitude-e6500?driverId=R2MHG&osC...


Then the chipset driver

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/latitude-e6500?driverId=R302424&o...

Then the video driver

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/latitude-e6500?driverId=R288344&osCode=W732&fileId=2731116394&languageCode=EN&categoryId=VI

0 Kudos