My laptop crashes every time I play a game. The times into gameplay are inconsistent, however it does it for both high-end games like skyrim and fallout as well as lower end games that should run fine. It shuts off by simply going black and turning off. (note: when I power it up, the monitor usually doesn't turn on i have to forcefully restart it again)
But when I disable my graphic card and play games it works fine until I turn my graphic card back on.
OS: Win 10 Pro, 64-bit
Processor: Intel(R) Core i7-6500U CPU @ 2.50 GHz 2.60 GHz
RAM: 8 GB
GPU: AMD Radeon R5 M335 4GB
Processor graphics: Intel HD graphics 520
Hard Drive: 453 GB used of 931 GB
Thanks for posting.
Have you tried running Dell Support Assist? It should already be installed on your computer. Please try it and if there's a problem it will be detected.
If that's not working for you, then please give tech support a call for additional troubleshooting and possible resolution.
You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm
Yes I tried Dell Support Assist it only tests Intel Graphic Card.
I think I should call Tech support.
Thanks for helping.