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aqkhakwani7
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Need Help Please Dell Inspiron 15 5559 Graphic Card Issue

My laptop crashes every time I play a game. The times into gameplay are inconsistent, however it does it for both high-end games like skyrim and fallout as well as lower end games that should run fine. It shuts off by simply going black and turning off. (note: when I power it up, the monitor usually doesn't turn on i have to forcefully restart it again)

But when I disable my graphic card and play games it works fine until I turn my graphic card back on. 


Specs:
Inspiron 5559
OS: Win 10 Pro, 64-bit 
Processor: Intel(R) Core i7-6500U CPU @ 2.50 GHz 2.60 GHz
RAM: 8 GB
GPU: AMD Radeon R5 M335 4GB
Processor graphics: Intel HD graphics 520
Hard Drive: 453 GB used of 931 GB


2 Replies
Community Manager
Community Manager

RE: Need Help Please Dell Inspiron 15 5559 Graphic Card Issue

Hi aqkhakwani7,

Thanks for posting.

Have you tried running Dell Support Assist?  It should already be installed on your computer. Please try it and if there's a problem it will be detected.  

http://dell.to/2xPOIVr

If that's not working for you, then please give tech support a call for additional troubleshooting and possible resolution.

You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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aqkhakwani7
1 Nickel

RE: Need Help Please Dell Inspiron 15 5559 Graphic Card Issue

Hi Robert,

Yes I tried Dell Support Assist it only tests Intel Graphic Card.

I think I should call Tech support.

Thanks for helping.

Cheers!