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2 Posts
0
17144
May 25th, 2011 20:00
New Dell XPS 17 Laptop with Sound and performance issues
So I bought a new XPS from Dell's website, custom built right around a month ago. Since I've gotten it, I have been dealing with performance issues and sound issues. Whenever I am watching any type of media, the sound will cut in and out, and also has a tendency to glitch up the sound and it sounds really loud and distorted.
As for the performance issues, this happens quite frequently, but I will be doing something and my entire computer will just start to bog down, the mouse (using either a touch pad or an actual mouse) will begin to skip, typing will be delayed, browsing any sort of internet site will have a huge amount of lag and any media I play will skip to the point nothing is watchable.
So if anyone else has experienced this issue, I could really use some input on how to fix this. I have reinstalled the sound and mouse drivers, this was dell's solution and it did nothing. HEre are the specs
| 1 | 317-6210 | 2nd generation Intel Core i7-2630QM processor 2.00 GHz with Turbo Boost 2.0 up to 2.90 GHz | |
| 1 | 317-6203 | 6GB,DDR3,2 DIMM | |
| 1 | 331-1414 | Backlit Internal Keyboard - English | |
| 1 | 318-0189 | 17.3 in HD+ WLED TL (1600x900) | |
| 1 | 421-3642 | Basic Stage | |
| 1 | 421-3874 | Camera Software 2.X, Factory Install | |
| 1 | 320-1980 | NVIDIA GeForce GT 555M 3GB graphics with Optimus | |
| 1 | 320-1987 | Intel Wireless Display Software | |
| 1 | 342-2251 | 1.0TB 500GB 7.2k HDD x 2 | |
| 1 | 318-0428 | Elemental Silver Aluminum | |
| 1 | 421-1737 | Genuine Windows 7 Home Premium, 64bit, English | |
| 1 | 421-0757 | Skype VOIP Application | |
| 1 | 420-9691 | DataSafe Local BackUp | |
| 1 | 330-6222 | Windows 7 Label | |
| 1 | 420-6436 | PC-Restore, Dim/Insp | |
| 1 | 420-6576 | DELL WELCOME,Software Dimension/Inspiron | |
| 1 | 421-0092 | DELL-DOWNLOAD-FLAG | |
| 1 | 420-9876 | Cozi-Calendar | |
| 1 | 421-2086 | eBay Webslice | |
| 1 | 318-0392 | Windows Live Wave 4 | |
| 1 | 331-1416 | Resource DVD (L702X) | |
| 1 | 421-4118 | WHITEPAGES.COM,Webslice | |
| 1 | 421-4289 | Dell Support Center Software 3.0 | |
| 1 | 430-4038 | Integrated 10/100/1000 Network Card | |
| 1 | 410-1883 | Adobe Acrobat Reader 9.0 Multi-Language | |
| 1 | 318-1064 | Tray Load Blu-ray Triple Writer (reads and writes CDs, DVDs, BDs) | |
| 1 | 318-0434 | Roxio Creator Starter, FI | |
| 1 | 421-4550 | Power DVD 9.6, 3D | |
| 1 | 318-0138 | JBL 2.1 Speakers with Waves Maxx Audio 3 | |
| 1 | 317-6214 | Intel Centrino Advanced-N 6230 and Bluetooth 3.0 | |
| 1 | 410-9453 | McAfee Platinum, 15 Month, MUI | |
| 1 | 312-1182 | 90 WHr 9-cell Lithium Ion Primary Battery | |
| 1 | 410-0487 | Microsoft Office Starter: reduced-functionality Word and Excel with ads. No PowerPoint or Outlook | |
| 1 | 939-4150 | Dell Hardware Limited Warranty, Initial Year | |
| 1 | 939-4160 | Dell Limited Hardware Warranty Plus In-Home Service After Remote Diagnosis, Initial Year | $56.00 |
| 1 | 950-3337 | 1 Year Limited Warranty | |
| 1 | 950-9797 | No Warranty, Year 2 and 3 | |
| 1 | 420-8878 | Soft Contracts Dell In-Home Hardware Agreement | |
| 1 | 933-0410 | Warranty Support, Initial Year | |
| 1 | 988-0099 | To activate your online backupaccount, go to Start, Programs, DataSafe Online | $0.00 |
| 1 | 927-2357 | DataSafe Online 2.0 2GB | |
| 1 | 421-4356 | Software, DataSafe Online 2.0 2GB | |
| 1 | 330-0171 | S and P Drop-in-Box Marcom forDHS Notebooks | |
| 1 | 430-3893 | No Mobile Broadband L501X | $0.00 |
ericwhitt
2 Posts
0
June 3rd, 2011 18:00
Still having these issues if anyone has any suggestions I really hate how a brand new lags up while surfing the internet.
rausa
28 Posts
0
June 3rd, 2011 19:00
1. I would open up your your Dell Support Center software and run a PC Checkup up. If everything checks out...
2. Run an A/V check. If everything OK...
3. I would contact Tech Support and have them "connect" to your computer. Surely they would be able to notice lags, etc...
HTH
Enceladus
297 Posts
0
June 3rd, 2011 19:00
Eliminate Flash player. Make sure you have the latest version both for IE and any other browser such as Firefox. So check and update using IE and then check again using Firefox or whatever.
www.adobe.com/.../about
Try disabling hardware acceleration in Flash Player. To do this right click on a flash object such as the picture on the page linked above or a YouTube video, left click the leftmost icon on the bottom of the resultant menu and then un-check "Enable hardware acceleration".
Also make sure Java is up to date.
www.java.com/.../installed.jsp
Otherwise I would be looking for a bad hardware driver. Could be video or wireless adapter. Anything really. Or an outdated anti-virus program or installation issue..