New Inspiron 7437 sleep and wakeup problem

Hi Kurniawan,

I would suggest you to reinstall the Video card driver on the system to fix the issue with the sleep mode.

Please enter your service tag # on the link below, select the OS, then download the video card driver from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

Any new driver / patches for "Inter Rapid Start" ? or Any setting need to be done ?

Hi Kurniawan,

I would suggest you to run the Intel driver utility on the system using the link below and update the INTEL RAPID START drivers.

http://dell.to/1bYKI1a

Please let me know if this helps.

Hi DELL-RAVI,

I ran intel utility but cannot find intel rapid start driver there , only graphic , wifi driver only ....

Hi Kurniawan,

Please reinstall the INTEL rapid start drivers from the link below.

http://dell.to/1fedSkv

Please let me know if this helps.

Hi DELL-Ravi,

This "intel rapid start" version is same version with i have now ...  this is not solved the issue "sleep and wake up"

Look like still there is no "serious" solution from DELL to solved this issue ...

very disappointed ...

Hi,

I got the same problem of sleep mode with my DELL inspiron 7437.

I already tried to reinstall windows, update drivers and anything else, but problem is till maintain.

I contacted Dell technician but no reasult as well. It seems that Dell really not solved this problem.

I think my next laptop, I will absolutely avoid from Dell. Dont want to spend money in useless quality product anymore.

Very very dissapointed......................

Hi John X

For work around solution ... in my case I disable Intel rapid start feature ... so laptop will use built in windows sleep function .

Hi Kurniawan,

I would suggest you to update the BIOS and check for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section onto the system and install it.

http://dell.to/18r60nI

Update to bios A03 ,but the sleep mode problem still exist ...

Hi Kurniawan,

I would suggest you to uninstall and reinstall the video card driver. Please follow the steps mentioned below to uninstall the video card.

1. Open the charms bar by moving the mouse to right top corner of the screen and inthe search box, Start typing devmgmt.msc and then press enter.
2. Select the Display adapters and right click on it.
3. Now select properties.
4. In the properties window, under Driver tab, click on Uninstall button.
5. Check “Delete the driver software for this device.”
6. You want to delete the driver click OK.
7. After the uninstall finishes restart the system. Then reinstall the video card driver on the system for issue resolution. Download the video card drivers from Video section onto the system using the link below, please download and install it for issue resolution.

http://dell.to/18r60nI

Please let me know if this helps.

Hi Dell-Ravi,

I did uninstall and reinstall display adapter but the sleep mode problem still exist .

I don't say every time fail to wake up after sleep mode but quite often ... so it is not stable or reliable.

i did also upgrade to windows 8.1 and upgrade new display adapter release jan 2014 but sleep mode problem still exist ...

upps the sleep mode problems still happening ... i give up already ...

Just turn off "Intel Smart Start" feature ...

Same problem here with the 7437 (i5, 6GB)... no solution still after three months!