New XPS 15 (9550) Electrical/Static Sound and Occasional Flickering

I have a similar thing with mine. Also only a day old at the moment and I get intermittent bursts of static, seemingly at random.  I get it a lot on youtube videos and Binding of Isaac, but not Gauntlet so far that I have heard. 

Had the screen flicker a few times because apparently the display driver crashed. I got a little pop up notification when that happened. 

I have the exact model as you to boot. High End, Non 4k.   Does your power adaptor make a *** ton of noise?

I hear the static sounds whenever Netflix streams a new episode after I finished the last one, and whenever YouTube plays one of those annoying advertisements that is scattered throughout their videos. After some googling, it seems like people were having this issue since a few years back though. Some of them blame Dell Assist and Dell Support Agent for it, but well.. I have tried deleting both and the sound remains... (in fact, I can't even find one of those apps on my laptop)

And yes, the display driver crashes with alarming frequency. Although, sometimes, my screen goes black and resumes its function without showing that message, so I really don't know what's happening.

My adaptor is fine, thankfully.

It is probably too early to tell but I uninstalled the Dell Assist and Dell Support and I haven't heard anything wrong for the last ten minutes or so. I'll report back later if I hear another glitch. 

When you say you deleted both of them you mean you uninstalled them right? If you just deleted them then remnants of the code could still be doing terrible things to you...

Have you tried turning off the MaxxAudio stuff?

same issue here. When listening to Spotify the volume changes frequently and some time I hear strange noises.

This issue bothers me less than the poor scrolling with the touch pad though.

I have exactly same issue here.

No sound issues but having the same screen flickering problems. (set up is i7, 4K touch, 512 SSD and 16GB RAM)

I haven't noticed any sound issues on mine that I got last week, however... I have the Intel 530 / NVIDIA 960M graphics combo with the NON 4K FHD 1080P screen and the intel driver is causing random screen flickering for me. So you are not alone with that issue.

- Dan

Hi,

I'm escalating these 2 issues so we can try and get them resolved.

Can you let me know what versions of the BIOS, Audio and Graphics drivers you have on the system and you are running Windows 10?

I'm experiencing flickering on my display and crashing Intel 530 drivers. I'm running Version 20.19.15.4300,A02 on bios versions 1.0.3

Are there any updates to this issue? This is definitely a premature driver. 

If there are no updates by Friday I will most likely return the XPS 15 9550.

I find this kind of out of box instability unacceptable for a $2000 machine. 

I have the same issues with my Surface pro 4. Random popping sounds and display driver issues. Problems appear to be software related something with Skylake and Win 10. Since issue is across hardware platforms hopefully it is fixed shortly.

Currently awaiting delivery on my new XPS 15.

There's a BIOS update due to be released in the next few days for the 9550 that should help to resolve these issues. When it's released I'll post the link here. 

The BIOS for the 9550 has been updated today and is now live on the support site. Please install it and let me know if it resolves the flickering or the audio issue or both

9550 BIOS 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Btw. I have experienced her issues too.

I saw the email first thing this morning so I go tall excited and jumped out of bed quick to install it. Unfortunately less then 10 minutes later I got the Inter Driver crash error. I don't seem to have the sound issue so I can confirm if it helps with that though