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2 Bronze

No Boot Device Found

Hello,

I have a dell Inspiron 3521 that I purchased in December 2013.  A couple of days ago upon starting up the computer, after the dell logo, the computer displayed, "Check Media: Fail" twice and then the following message: "NO Boot Device Found.  Press any key to reboot the machine".  I restarted the computer, pressed the F2 button to see if the hard drive was detected as as you can see on the pic below the "Fixed HDD" reads "St500LT012-1DG142 (4GB).  

Then I ran the ePSA Pre-boot System Assessment and as you can see in the second pic below next to the hard drive is a blue circle with the letters "NA" even though this diagnostic tool runs to completion and states that "All tests passed".  

So, what should I do?  Reseat the hard drive?  Buy a new hard drive? 

Service Tag: 

<Service tag removed>

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11 Replies
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5 Rhenium

RE: No Boot Device Found

I see you have a 4 GB drive for your primary .. probably not relevant, but something to keep in mind.

Could you get a picture of the Boot page in the Bios and what is showing as primary and other devices which might be available?

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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2 Bronze

RE: No Boot Device Found

Excellent point about the 4 GB drive.  Here are the pictures you requested.  

I never could find the "Windows Boot Manager" like this forum post suggests: http://en.community.dell.com/support-forums/laptop/f/3518/t/19518806 

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5 Iridium

RE: No Boot Device Found

emoticon.BigSmile.title

After quick tests,  you click Hard drive, and then click "Thorough Test Mode" in ePSA Pre-boot System Assessment ?

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Moderator
Moderator

RE: No Boot Device Found

Hi,


Welcome to our community.


You’ve reached the right department and we are here to assist you. We request you to try the below mentioned steps and let us know the outcome.


1. Power ON the machine and start tapping F2 key on the startup Dell logo.

2. It takes you to the BIOS screen.

3. Move to "Boot" tab, Select "Boot list options", and change the option from "Legacy" to "UEFI".

4. Restart the machine, it should load fine to Windows.

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5 Iridium

RE: No Boot Device Found

emoticon.BigSmile.title

Any updates Chemistry Dude ? I'm assuming the computer is fix now.

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2 Bronze

RE: No Boot Device Found

I did not have time to work on this yesterday.  I tried the legacy boot, but the very last line of the legacy boot is "No Boot Device Found.  Press any key to reboot the machine."  (See pic below).  After this, I disconnected the battery, reseated the harddrive and tried starting it back up.  As before, I heard a series of beeps (about 1 every other second).  I would assume at this point that this is a failed hard drive.  Any other suggestions before I buy a new hard drive and install it?

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2 Bronze

RE: No Boot Device Found

I tried the thorough test mode in diagnostics and it says that all tests passed.

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2 Bronze

RE: No Boot Device Found

I also tried the UEFI boot and have not had any success.

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10 Diamond

RE: No Boot Device Found

If you're seeing a 500G hard drive as 4G, something is seriously wrong with the drive.

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