On Bootup - Error Message 'The TPM could not be initialized'

Question

I have a Latitude D610 giving me problems. When you power on the laptop after the BIOS splash screen, I get a Error Message, 'The TPM could not be initialized'. Then I can either continue to boot the OS or I can go to setup utility. Any idea what this error message means?   Any information would help. Thanks in advance. :)

RichChestmat · Answer

I have an X1 that has just started with that error today too.

Chir · Answer

I'm having a similar problem with a D610 here.

Laptop boots to:
"WARNING: The TPM could not be initialized."
" Strike the F1 key to continue, F2 to run the setup utility"

TPM is the Trusted Platform Module and has controls in the system BIOS. I've tried enabling/disabling this, with no luck. Also, with this TPM error, the NIC is not usuable. If I didn't need the NIC, I could disable TPM to bypass the error.

I've also tried reflashing the system BIOS with no luck.

Odd that three machines are having a problem on the same day. I'll probably end up giving DELL a call today. I will post my findings here.

Chir · Answer

First half hour was spent trying to make them understand that it was a post error and not a windows error.

Second half hour was him convicing me to run a system restore.

The last hour was him having me reinstall Broadcom TPM drivers over and over.

They are sending me a new motherboard to see if that resolves it.

RichChestmat · Answer

! I don't like the sound of this ! Let me know how you get on - I don't fancy sending my laptop off or whatever for no reason and it's just coming up to the time when I need this thing.

Chir · Answer

Replacing the motherboard was a success. We had a long wait getting it here, but once installed, the machine worked fine. And if you think about it: why not? It's the TPM chip thats failing, and thats on the motherbaord. Replacing the motherboard replaces the chip...

I hope you guys have success in your replacements.

RandyHall · Answer

Thanks Chir for the information. I have ordered a Motherboard as well.

RichChestmat · Answer

Well in my case I took my laptop to work and the error hasn't com back. It could have something to do with either the LAN cable or power cable being connected during boot.

Tommy_Hlfgr · Answer

I too just took a brand new D610 out of the box and got the same error. My unit was received the last week of 9/2005. Motherboard was replaced and all is okay. Must be a bad batch of boards or something.

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On Bootup - Error Message "The TPM could not be initialized"

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