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447905
January 11th, 2014 08:00
Power light remains on after shutdown. Have to switch off manually.
I have a dell inspiron N5050 laptop with windows 7 and it will not switch off properly. Whenever I shut the laptop down normally or in safe mode the screen will go black (as expected) but the power light will always remain on. I have to hold the power button down in order to switch it off completely. Restarting it is not a problem. Does anybody have any idea what's wrong?
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kirkd
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5.2K Posts
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January 14th, 2014 07:00
Check this link.
http://en.community.dell.com/support-forums/laptop/f/3518/t/19458916.aspx
Answer appears to be removing and reinstalling the CMOS battery inside the laptop. You will then start with a "clean" BIOS in the CMOS chip. The CMOS data can become corrupted.
Best to try some of the other recommendatrions first, as they don't involve taking the laptop apart.
Senthil S
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January 12th, 2014 12:00
Hi James_5000,
Please perform a clean boot referring to the link below.
http://dell.to/1dSrkZy
In addition update the video driver using the link below.
http://dell.to/13EVLww
In this link punch in the system service tag or express service code select the appropriate operating system, under the video category select the latest video driver and install it. After performing the above the steps check if the issue persists.
James_5000
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January 12th, 2014 15:00
Hi, tried doing both but still having the same problem, any more ideas?
kirkd
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January 13th, 2014 08:00
How exactly are you shutting it down?
James_5000
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January 13th, 2014 09:00
Start, shut down. no matter how long I leave it it just doesn't completely switch off the power light remains on. Only way to switch it off is to hold the power button down for 5 secs
JessieA
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January 14th, 2014 02:00
I have just recently been experiencing the exact same problem you described with my Dell Inspiron N5110. A solution would be much appreciated! :)
James_5000
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January 25th, 2014 06:00
Finally found the time to take it apart and removed and reinstalled the battery and it now works. Thanks for your help!