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@Ed C wrote:
Buy the right/correct AC adapter for your model.

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Dear Sir,

I bought PA - 10 family, because at the back of my Dell laptop it says: this laptop can use either PA 12 or PA - 10 family. There was no PA - 12 family in the shop.

So why is PA-10 family not working?

Mwangomo.

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@Mwangomo wrote:

Dear Sir,

I bought PA - 10 family, because at the back of my Dell laptop it says: this laptop can use either PA 12 or PA - 10 family. There was no PA - 12 family in the shop.

So why is PA-10 family not working?

Mwangomo.

Striking a key to continue is a message re: the PC, not the adapter.  Either adapter will work fine.  How did your old one "break"?

 

What "shop" did you buy it from?

Dear Sir,

Thanks for your attention. I bought the new PA - 10 family from the Dell Shop in Dar es salaam Tanzania. The reason to buy a new laptop from Dell is because I could be able to get assistance from their Office in Dar es salaam.

This adapter it does power the laptop, however it can not charge the battery. So Am using the laptom without being able to use the battery at all.

Looking forward to hear from you.

Mwangomo.

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@Mwangomo wrote:

Dear Sir,

Thanks for your attention. I bought the new PA - 10 family from the Dell Shop in Dar es salaam Tanzania. The reason to buy a new laptop from Dell is because I could be able to get assistance from their Office in Dar es salaam.

This adapter it does power the laptop, however it can not charge the battery. So Am using the laptom without being able to use the battery at all.

Looking forward to hear from you.

Mwangomo.

Clearly the power surge you described below damaging the charging ability of the laptop as the PA-10 works fine in running the computer.

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@Mwangomo wrote:

Dear Sir,

 

You asked me what happened to my first adapter PA -12 family. This blew out because of AC power fluctuation in my office.

 

Mwangomo.

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