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December 6th, 2013 19:00

Ps/2 Keyboard will not work

I recently purchased a Dell Inspiron17 Laptop. This morning my keyboard will not work. It would be appreciated If someone could assist me

7 Technologist

 • 

7.1K Posts

December 6th, 2013 23:00

Hi howardc101, 

First, I’d suggest that you follow the steps mentioned below and check for issue resolution.

  1. Switch off the computer.
  2. Disconnect the AC adapter from the system.
  3. Remove the battery from the computer.
  4. Press and hold down the power button for 15 seconds.
  5. Then connect back all the peripherals and check if the keyboard is working.

Also, Please connect an external keyboard to check if it works.

4 Posts

December 7th, 2013 11:00

Hi Ravi

Thanks for the help, much appreciated

 

Howard

7 Technologist

 • 

7.1K Posts

December 10th, 2013 21:00

Hi howard,

Please let us know if the issue with the keyboard is fixed.

4 Posts

December 11th, 2013 02:00

Hi Ravi

My apologies for not getting back to you sooner. Keyboard now sorted out thanks to your input

 

Regards

 

Howard

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