***STOP : 0X000000F4 (0X0000000000000003, 0XFFFFFA80091ZFBB30, OXFFFFFA80091ZFE10, )XFFFFF8000ZFD6DB0)

Run a diagnostic (Boot to F12). Also do the extended memory tests at the end of the hardware diagnostic. Post back with results

Hi  dbshah86,

Welcome to the community.

I apologize for all the inconvenience this issue has caused and promise you that I will do my best to resolve this issue to your satisfaction.

Please let us know that you have done a clean re-installation of windows on the system. It could be a hardware issue with the system, please perform the diagnostics following the link below:

http://dell.to/11NpLCy

Keep us posted with the results so we can advise you further.

I have re-installed windows clean to the best of my knowledge.. I have followed the prodecure as suggested by you. The diagnosis result are as below:

Startup repair diagnosis and repair log

Last successful boot time : 8/13/2013 4:44:48 (GMT)

Number of repair attempts : 1

Session details

System disk = \Device\Harddisk0

Windows directory = F:\Windows

AutoChk = 1

Number of root causes = 1

Test Performed:

Name: Check for updates

Result: Completed Successfully. Error code = 0 x 0

Timetaken = 0 ms

Test Performed:

Name: System disk test

Result: Completed Successfully. Error code = 0 x 0

Timetaken = 16 ms

Test Performed:

Name: Disk failure diagnosis

Result: Completed successfully. Error Code = 0x0

Time taken =499ms

Test Performed:

Name: Disk metadata test

Result: Completed successfully. Error Code = 0x0

Time taken = 31 ms

Test Performed:

Name: Target OS test

Result: Completed successfully. Error Code = 0x0

Time taken = 156 ms

Test Performed:

Name: Volume Content Check

Result: Completed successfully. Error Code = 0x0

Time taken = 328 ms

Test Performed:

Name: Boot manager diagnosis

Result: Completed successfully. Error Code = 0x0

Time taken = 0 ms

Test Performed:

Name: System boot log diagnosis

Result: Completed successfully. Error Code = 0x0

Time taken = 0 ms

Test Performed:

Name: Event log diagnosis

Result: Completed successfully. Error Code = 0x0

Time taken = 109 ms

Test Performed:

Name: Internal state check

Result: Completed successfully. Error Code = 0x0

Time taken = 0 ms

Test Performed:

Name: Boot status test

Result: Completed successfully. Error Code = 0x0

Time taken = 0 ms

Test Performed:

Name: Setup state check

Result: Completed successfully. Error Code = 0x0

Time taken = 3089 ms

Test Performed:

Name: Registry hives test

Result: Completed successfully. Error Code = 0x0

Time taken = 3432 ms

Test Performed:

Name: windows boot log diagnosis

Result: Completed successfully. Error Code = 0x0

Time taken = 0 ms

Root cause found:

Registry is corrupt

Repair Action: system Restore

Result: Completed Successfully. Error code = 0x0

Time taken : 203332 ms

Please suggest further

The result of the hard drive test is as follows:

Error code 0142

Message Error Code : 2000-0142

Message : Hard drive 0 – self test unsuccessful Status:79

The given error code and message can be used by technical support to help diagnose the problem

The result of the memory test is as follows:

Error Code 0F00:065D

Msg: Disk - DST Self test read error

The given error code and message can be used by technical support to help diagnose the problem

Error Code 0F00:133C

Msg: Disk - No suitable disk media is present

The given error code and message can be used by technical support to help diagnose the problem

I tried to start the laptop to take a screen shot of device manager and my computer but it did not start and the message shown is as follows:

Stop : c000021a {fatal system error}

The windows subsystem system process terminated unexpectedly with a status of 0xC0000006 (0x76d19c12 0x00d6b940)

The system has been shut down

Hi dbshah86,

I appreciate the time and effort that you took to troubleshoot the issue. It seems hard-drive would require replacement.

If the system is under warranty then please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information so I may access your system records.

And, if the system is out of warranty then you contact our Expired Warranty Support at the link below:

http://dell.to/12LmNBq

If you have any further queries please feel free to contact us.

Are you sure that the hard drive is crashed?

it should not happen that i buy a new hard drive but the problem still remains unsolved.

Please confirm.

STOP : 0X000000F4

ProviderName="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4

The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut down cleanly, a Kernel Power Event 41 message is generated.

An event 41 is used to report that something unexpected happened that prevented Windows from shutting down correctly. There may be insufficient information to explicitly define what happened. To determine what may have happened and to identify a potential resolution, it is important to know what the computer was doing at the time just before the event occurred.

If event 41 is logged because power to the computer was interrupted, consider obtaining an uninterruptible power supply (UPS) such as a battery backup power supply. An underpowered or failing power supply may cause this behavior. For example, if you added RAM or additional devices or hard disks when this problem began, the power supply may cause the problem.


An event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data

Click here to show/hide scenario

Scenario 2: The computer is shut down by pressing and holding the power button

Click here to show/hide scenario

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang)

Click here to show/hide scenario

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