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tjmay

2 Posts

13711

July 18th, 2006 22:00

SanDisk Cruzer Micro "U3 software" not recognized

I recently purchased a 2G SanDisk Micro USB Flash Drive with U3 Smart capabilities. I have a Inspiron 700m running XP Pro (up to date).
The computer recognizes the drive and transfers files but will not launch the U3 launchpad.exe program on the flash drive. It works fine in two of my other computers.
SanDisk CS said that the USB ports on the computer might not have enough voltage to run the program. I am plugging it directly into the computer, not in a self powered hub. I tried using a A/C powered USB hub but still no luck so I am skeptical about the low power advice from SanDisk. If it didn't work fine in my two other machines, I'd return it but it appears to be working ok in those machines. Anyone had a similar problem with this machine?

ccpjr

3 Posts

July 23rd, 2006 19:00

I have the same problem with my dimension 8100 and my Sandisk Cruzer Micro USB 4.0 GB flash drive. I have USB 2.0 ports on the dell, a powered USB 2.0 hub and a Dell LCD monitor with USB 2.0 ports and the launch software will not install. The system recognizes the drive and I can copy cut and past to the drive. I shut down my firewall and other software but the launch software will not install. I contacted sandisk and they had me uninstall and reinstall the drive, edit the registry and I still have the problem. I tried it on another non dell PC with windows XP and as soon as I plugged it in it installed the software no problem. At this point Sandisk told me to contact Dell. I hope some one has a fix for this issue.?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

 

tjmay

2 Posts

July 24th, 2006 11:00

As soon as I had posted this message I discovered that if I disabled my machine's internal CD/DVD through either "safely remove hardware" in the system tray or disabling through :device manager"  control panel/system/hardware/device manager/DVD CD-Rom drives, that the U3 software launched as advertised. I even re-enabled the DVD/CD drive after I had launched the U3 software and they both worked. I would suggest disableing the DVD drive through "devics device" as it does not require a re-boot of the machine to get your DVD drive back. Hope this works for you too!

ccpjr

3 Posts

July 24th, 2006 12:00

Thanks for the info but it did not work.

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