Streaming video problem

Question

I have an Inspiron 1505 and recently streaming on line video just stops after about 5 seconds of play.   Could this be a hardware problem, can someone please give me some ideas?  Many thanks.

DELL-Swapnajan · Answer

Hi vos3750tro,

Welcome to the Community.

Please consider updating the flash player, please reset the browser settings. Also see if you can use the media graphics accelerator properties by right clicking on the website . If none of these steps works please try to use another browser and if it streams fine we can definitely eliminate the possibility of hardware issue. Please let us know the status once you try this.

Thanks & Regards

Dell_Swapnajan_MC

Dell Social Media Responder

https://twitter.com/DellCares

http://www.facebook.com/Dell

ejn63 · Answer

Will local (stored on the hard drive) videos play?  Is it just one website (like youtube)?  Is Flash and Java up to date?

DELL-Francis M · Answer

Hi Vos3750tro,

Welcome to the Dell Community.

I have a recommendation to fix this issue.
1). We can upgrade the flash player by downloading the latest version , please click the link below

http://get.adobe.com/flashplayer/

2). Upgrading the latest java version by visiting this link below

http://www.java.com/en/

3). Installing the latest driver for the video card on your system

We can visit on support site at http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection
and enter the service tag of your computer to download the latest video driver. Also under Search bar , kindly put this article ID 266522 for relevant drivers.

These procedures may yield good results. Kindly reply if this helps us fixing the issue.

Thanks & Regards
Dell_Francis_M
Dell Social Media Responder
https://twitter.com/DellCares
http://www.facebook.com/Dell

DELL-Francis M · Answer

Hi Vos3750tro,

Welcome to the Dell Community.

I have a recommendation to fix this issue.
1). We can upgrade the flash player by downloading the latest version , please click the link below

http://get.adobe.com/flashplayer/

2). Upgrading the latest java version by visiting this link below

http://www.java.com/en/

3). Installing the latest driver for the video card on your system

We can visit on support site at http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection
and enter the service tag of your computer to download the latest video driver. Also under Search bar , kindly put this article ID 266522 for relevant drivers.

These procedures may yield good results. Kindly reply if this helps us fixing the issue.

Thanks & Regards
Dell_Francis_M
Dell Social Media Responder
https://twitter.com/DellCares
http://www.facebook.com/Dell

DELL-Francis M · Answer

Hi Vos3750tro,

Welcome to the Dell Community.

I have a recommendation to fix this issue.
1). We can upgrade the flash player by downloading the latest version , please click the link below

http://get.adobe.com/flashplayer/

2). Upgrading the latest java version by visiting this link below

http://www.java.com/en/

3). Installing the latest driver for the video card on your system

We can visit on support site at http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection
and enter the service tag of your computer to download the latest video driver. Also under Search bar , kindly put this article ID 266522 for relevant drivers.

These procedures may yield good results. Kindly reply if this helps us fixing the issue.

Thanks & Regards
Dell_Francis_M
Dell Social Media Responder
https://twitter.com/DellCares
http://www.facebook.com/Dell

DELL-Francis M · Answer

Hi Vos3750tro,

Welcome to the Dell Community.

I have a recommendation to fix this issue.
1). We can upgrade the flash player by downloading the latest version , please click the link below

http://get.adobe.com/flashplayer/

2). Upgrading the latest java version by visiting this link below

http://www.java.com/en/

3). Installing the latest driver for the video card on your system

We can visit on support site at http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection
and enter the service tag of your computer to download the latest video driver. Also under Search bar , kindly put this article ID 266522 for relevant drivers.

These procedures may yield good results. Kindly reply if this helps us fixing the issue.

Thanks & Regards
Dell_Francis_M
Dell Social Media Responder
https://twitter.com/DellCares
http://www.facebook.com/Dell

vos3750tro · Answer

Thanks for your reply.  Yes, stored videos will play without problems.  Only streaming video gives the problem.  My software is up to date.

vos3750tro · Answer

Many thanks.  I will try these steps & report results.  Thanks again for your kind input.

vos3750tro · Answer

Unfortunately, issue was not resolved.   Streaming stops after about 5 seconds.

DELL-Swapnajan · Answer

Hi vos3750tro,

Have you tried different browsers? Also when the flash player is running right click it and enable the hardware acceleration for the player which you will find under settings option.

Please find the below mentioned links which explains about enabling the hardware acceleration.

http://adobe.ly/wTm6QH

Thanks & Regards

Dell_Swapnajan_MC

Dell Social Media Responder

https://twitter.com/DellCares

http://www.facebook.com/Dell

DELL-Swapnajan · Answer

Hi vos3750tro,

Have you tried different browsers? Also when the flash player is running right click it and enable the hardware acceleration for the player which you will find under settings option.

Please find the below mentioned links which explains about enabling the hardware acceleration.

http://adobe.ly/wTm6QH

Thanks & Regards

Dell_Swapnajan_MC

Dell Social Media Responder

https://twitter.com/DellCares

http://www.facebook.com/Dell

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Streaming video problem

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