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SupportAssist Graphics Cards test "Cannot Run"
Hello,
I recently purchased an Alienware 17 R2, and tried performing SupportAssist, but none of the Graphics Card tests will run, they all end up saying "Cannot Run"
My graphics cards are: GeForce GTX 980M and Intel(R) HD Graphics 4600
Is this just a problem with the program, or my graphics cards?
Thank you!
Additional specs are:
| Screen Size | 17.3 inches |
| Max Screen Resolution | 1920x1080 pixels |
| Processor | 2.5 GHz Core i7-4710HQ |
| RAM | 16 GB DDR3 |
| Hard Drive | 1 TB SATA |
| Graphics Coprocessor | NVIDIA GeForce GTX 980M with 4GB GDDR5 |
| Graphics Card Ram Size | 4096 MB |
| Wireless Type | Bluetooth |
Expand
Other Technical Details
| Brand Name | Alienware |
| Series | Alienware 17 |
| Item model number | ANW17-7493SLV |
| Operating System | Windows 8.1; Free upgrade to Windows 10 when available |
| Item Weight | 8.3 pounds |
| Item Dimensions L x W x H | 1.35 x 16.93 x 11.49 inches |
| Flash Memory Size | 128.0 |
| Hard Drive Rotational Speed | 5400 RPM |
| Batteries: | 1 Lithium ion batteries required. (included) |
17R3owner
28 Posts
0
April 21st, 2016 10:00
Same problem here but with a 17 R3
tkister
9 Posts
0
June 4th, 2017 07:00
Same problem. Dell Precision 7710 Windows 10 64-Bit Quadro m3000m graphics card.
My external HD monitors don't look like HD monitors, and I've been trying to fix for almost a year.