What is the exact system model? What is the current OS installed on the system? When did the issue start? Does this happen with or without the adapter connected?
Check if the touchscreen is detected and enabled under HID in device manager.
Update the BIOS and the firmware (if available) - http://dell.to/1n3X2po - enter the service tag and download the BIOS, update and restart the machine and check.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
I have a Inspiron 13 7368 2-in-1 with the exact same problem with kh2000
My Service Tag: CSZ8WB2 Express Service Code: 27873642638
I have updated the BIOS after this problem occured but it did not helped. The touch screen is detected and enabled under HID in device manager.
Please advice. It sometimes work but I could not understand the reason. It is an intermittent problem. I do not believe HW is wrong. Looks like a driver problem.
Run "hardware & devices" troubleshooting tool on system. Please type Troubleshooting Control Panel onto [Cortana] search box, click on 'View All', and then Hardware & Devices. I suggest you run other tools as well, see image below:
Thanks much for this suggestion. It really worked. When I saw the description of the Firmware I was suspected because of my system does not have a hard drive but touch screen is functional again.
LSUFAN51
6 Operator
•
6.5K Posts
•
26.7K Points
0
December 13th, 2016 15:00
Please click on link below:
Dell Inspiron 13 7368 Touch Screen Problem:
en.community.dell.com/.../19990995
LSUFAN51
6 Operator
•
6.5K Posts
•
26.7K Points
2
December 13th, 2016 15:00
I'd suggest you click on link below, stroll down to Firmware and then expand it. Please download Dell Firmware Update.
www.dell.com/.../advanced
kh2000
4 Posts
0
December 17th, 2016 23:00
it was worked for me. new framework and BIOS are excellent. touch is working faster than before. I hope it is working well continuously.
DELL-Rishi
6 Operator
•
2K Posts
0
December 9th, 2016 13:00
Hi KH2000,
What is the exact system model? What is the current OS installed on the system? When did the issue start? Does this happen with or without the adapter connected?
Check if the touchscreen is detected and enabled under HID in device manager.
Update the BIOS and the firmware (if available) - http://dell.to/1n3X2po - enter the service tag and download the BIOS, update and restart the machine and check.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.
Sdemiray
4 Posts
0
December 12th, 2016 09:00
Hi all,
I have a Inspiron 13 7368 2-in-1 with the exact same problem with kh2000
My Service Tag: CSZ8WB2 Express Service Code: 27873642638
I have updated the BIOS after this problem occured but it did not helped. The touch screen is detected and enabled under HID in device manager.
Please advice. It sometimes work but I could not understand the reason. It is an intermittent problem. I do not believe HW is wrong. Looks like a driver problem.
LSUFAN51
6 Operator
•
6.5K Posts
•
26.7K Points
0
December 12th, 2016 13:00
:emotion-2:
Please click on link below, hopefully it will be a help to you:
How Do I Calibrate My Touchscreen
LSUFAN51
6 Operator
•
6.5K Posts
•
26.7K Points
1
December 12th, 2016 14:00
Also,
Touch screen may have intermittent issues or stop working due to power management settings
Sdemiray
4 Posts
0
December 13th, 2016 11:00
Unfortunately your suggestions did not help. Touch functionalty is completely dead for the last two days.
It did not work even in BIOS screen. By the way I am not sure it should work or not in BIOS menu screens !!??
LSUFAN51
6 Operator
•
6.5K Posts
•
26.7K Points
0
December 13th, 2016 15:00
Lastly,.....
Run "hardware & devices" troubleshooting tool on system. Please type Troubleshooting Control Panel onto [Cortana] search box, click on 'View All', and then Hardware & Devices. I suggest you run other tools as well, see image below:
Sdemiray
4 Posts
0
December 14th, 2016 12:00
Thanks much for this suggestion. It really worked. When I saw the description of the Firmware I was suspected because of my system does not have a hard drive but touch screen is functional again.
Best Regards from Istanbul.
LSUFAN51
6 Operator
•
6.5K Posts
•
26.7K Points
0
December 15th, 2016 06:00
Great News! Glad touchscreen is fix now. Thanks for the update....:emotion-2:
DELL-Rishi
6 Operator
•
2K Posts
0
December 16th, 2016 15:00
Hi KH2000,
Kindly private message me the service tag of the system, Inspiron 5000 series as mentioned and I shall research further.
kh2000
4 Posts
0
December 16th, 2016 15:00
unfortunately your suggestions about upgrading BIOS did not help. Touch has not work.
kh2000
4 Posts
0
December 17th, 2016 16:00
Inspiron 13 5368 2-in-1
Service Tag: Express Service Code:
Aravind_APJ
1 Message
0
July 23rd, 2017 01:00
Thanks a lot. It helped me too.