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Last reply by 08-31-2017 Solved
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2 Bronze
2 Bronze
261171

USB-C to HDMI not working

I have recently bought an adapter from USB-C to HDMI, VGA and AUX.  VGA and AUX work fine, but I can't seem to connect my laptop to any monitor via HDMI. I have read that this has been a widespread issue. Is there any solution?

Thanks!

Solutions (3)

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3 Silver
256560

I'm using this particular adapter on my 9350 and it works fine:

www.amazon.co.uk/.../B00X4S5C7G

 

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3 Silver
256560

If you want both in one adapter:

www.amazon.co.uk/.../B012DT6KW2

I also have this one in addition to the Cable Matters adapter and it works for me with my 9350.

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7 Plutonium
226649

In that case, a quick perusal of Amazon turns up several results, but almost none of them are from vendors that I'm familiar with, and the few exceptions are bulky and/or expensive -- so if cost trumps convenience, I would consider @sparksdls' advice above, namely buying a USB-C to VGA adapter and a USB-C to HDMI adapter as two separate devices.


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Replies (12)
Community Manager
254034

Can you share a link to the model of adapter purchased, and also what model Dell this is on? 


Best regards,

Brad

2 Bronze
2 Bronze
254034

Sure.

Mine is XPS 13 9350.

And the adapter I have bought is the following: www.amazon.co.uk/.../ref=sr_1_1

7 Plutonium
256560

USB-C outputs only provide native DisplayPort.  From there, it's up to the adapter to convert to another signal type if desired, such as VGA or HDMI.  That is not something that the host PC would have any control over or even be aware of.  Consequently, if VGA is working fine, that indicates that the system is providing a display output signal to the adapter, so if HDMI is the only problem, that suggests a problem with the adapter.  I suppose it could be a compatibility issue between that specific adapter and that specific PC, but I doubt it.


3 Silver
256561

I'm using this particular adapter on my 9350 and it works fine:

www.amazon.co.uk/.../B00X4S5C7G

 

2 Bronze
2 Bronze
256560

Thank you for your help.

So, you don't think it is a problem of the laptop, rather it is of the adapter. And also, that it is unlikely to be a compatibility issue. This means that I just have to return the adapter and try another one.

I am looking for one (that works and) that has both VGA and HDMI. Any recommendation?

3 Silver
256561

If you want both in one adapter:

www.amazon.co.uk/.../B012DT6KW2

I also have this one in addition to the Cable Matters adapter and it works for me with my 9350.

Community Manager
256560

Hi brezen,


Sorry for the slow reply and missing this, it looks like sparkdls and jphughan covered it though. Let us know if the adapters suggested work for you.




Guys-

Thanks so much for the help! 


Best regards,

Brad

2 Bronze
2 Bronze
256560

In theory I was looking for something cheaper than the dell solution. Can you recommend anything?

3 Silver
256560

You want cheap, you get cheap and it may not work. Cable Matters also makes a VGA adapter and that plus the HDMI adapter of theirs are cheaper together than the Dell solution but then you have two adapters.

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