USB Ports not working

Hello,

This problem is mostly due to the services getting disabled. We need to enable all the services from Msconfig. Follow the steps mentioned bellow.

-- Click Start.
-- In Search program and files tab type in msconfig.
-- Press Enter.
--  When the window comes up, click the service tab.
-- Click Enable All.
-- Click Apply – Ok.
-- Restart the computer.

Check the functionality that should fix the issue. Please let me know the results.
Following is an image as to how the msconfig window would look like.
 

I just followed the above instruction and the usb ports are still not working.  I was told that all I need to do is to re install the usb driver, but unfortunately I do not know which one.  Do you have an idea about which driver I should install to get the usb ports back working?

Thanks

Do the ports work in Safe Mode (F8 before Windows loads)?

NO.  My external hard drive light green light is on and I can feel the vibration, however I cannot access it.

Is it just the hard drive, or do other USB devices like a mouse not work?

None of the USB devices work that is why  I believe I need  to reinstall the USB driver.

Before I go the expensive route of "replacing the system board" why don't I just simply find the right usb driver and reinstall it?  Which brings me back to my original question.  Do you know the right usb driver for me to reinstall?  If I rinstall the driver and it does not work, then I know that I will have to explore the other option!

If the ports don't work in safe mode, you have a hardware problem - not a driver problem.

I have two usb ports on the right side and one usb port on the right side of my pc....how could all three ports on the opposite sides of my pc all fail at the same time?

It's possible, but in safe mode with default windows drivers, if the USB ports don't work, it points to a hardware problem.

Even though the picture shows  a PCI-card you can easily see why all of your USB ports could fail at the same time:

just imagine the "big" chip on the card decides to stop functioning......

"ejn63"

Would it be possible for "yinp50" to use the BIOS screen to test a USB mouse? I can use a mouse on my inspiron 1545 but I know that some older laptops don't have this ability.

If the USB controller is what failed, it would explain the problem -- since there's no way to add USB ports by means of an express card, you'll need to replace the system board.  To be absolutely sure it's a hardware problem, do a factory restore of the system (F8 before Windows loads) -- if that doesn't solve the problem, replace the system board.

Thanks, I'll try this  right now.

See if you can access the drives in a pre-windows environment (f12, the try to boot from USB) If it tells you it is not bootable -- software problem.  If it tells you it doesn't exist - hard ware.  If software, reinstall chipset driver, if no go delete and recreate the UsB root hubs.