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October 28th, 2006 00:00

USB not recognized as 2.0, and intermittently doesn't work

I have an Inspiron 700m. I never had problems until about a week ago when my USB ports started not to function intermittently and, when they do function, they are recognized as USB 1.1, not 2.0. I use some things that need USB 2.0, so I'd really need to get 2.0 again.

I have the two USB ports that come with the 700m. One of them always works, but intermittently started to work as 1.1 instead of 2.0, until now it always works as 1.1. The other one almost never worked until today when, after one of the things I've tried, the USB mouse I connected to it started working. I haven't unplugged it again, and it's still working. Something odd is that while it didn't recognize anything (mouse, webcam, microphone) it always (except from one time) recognized a flash drive.

I've read every post in the forum and everywhere in the web I've found about this kind of problems, but nothing worked (I actually found many posts about USB ports not being recognized, but none about them being misrecognized as 1.1 instead of 2.0...) I run Windows Update, I updated the chipset drivers, I updated the BIOS, I checked for virus, I unckecked the option that allows Windows to shut off the port to save energy... And the device manager does show a USB2 Enhanced Controller, and reports everything to be working fine. There appear to be no energy issues, and there are no IRQ conflicts.

I also tried to restore my system to a previous state, but every restore point I tried fails to be restored. I doubt this has to do with my problem, but it didn't work anyway.

I really don't know what else to try, so any suggestion is welcome...

Thanks!

1 Message

October 28th, 2006 02:00

I came here to post the exact same question. When I go to device manager is has an exclamation point beside USB-Serial Controller. All 4 drives are recognized as USB 1.0 drives on my Inspiron rather then 2.0. I just did a clean install and downloaded and installed all the drives under the Inspiron 6000 section on the Dell website

John

2 Intern

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823 Posts

October 28th, 2006 16:00

Go into your device manager, right click on each USB port and each USB hub, go to properties, select to upgrade the driver and let it search the windows update site.

I've seen this before and that's how I fixed it.

4 Posts

October 29th, 2006 00:00

I tried this before and it didn't work.

I tried it again anyway, but I got the same response as always: Windows cannot find a better driver than the one I already have.

Any suggestions?

Thanks...

2 Intern

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823 Posts

October 29th, 2006 03:00

Try reloading the chipset drivers... That's all I can think of.

4 Posts

October 29th, 2006 10:00

That didn't work either...

Thanks

2 Intern

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823 Posts

October 29th, 2006 13:00

What exactly are you trying to plug in?

4 Posts

October 29th, 2006 13:00

I am trying to plug in a USB phone to use it with Skype. Since I'm having this problem, the phone's speaker doesn't work, and that's the feature I need. It may not be a USB 2.0 issue, it looks more like a power issue. But anytime the port was recognized as 2.0, the speaker worked, while it didn't when the port was recognized as 1.1 (and it doesn't work now that the ports aren't ever recognized as 2.0).

I tried with a Belkin powered USB hub, but the problem persists...

1 Message

September 24th, 2007 16:00

Did you or anyone ever get this fixed? If anyone has please let me know. Thank you ahead of time!!!!
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