Unable to download updates

Renee12,

The Desktop/Notebook Utility needs to be installed first(if applicable), then the chipset drivers. If they are NOT installed first, then the rest of the drivers will fail to install.

Since the operating system was re-installed did you remember to go to drivers and downloads, enter your service tag(DO NOT POST SERVICE TAG here or your post will get deleted, since it contains your personal information), and install these drivers in this order.

:emotion-55: Hint :emotion-55: When downloading the drivers, make a folder for each drivers and name it with the device it belongs with to make it easier to install them in the proper order.

Desktop System Software or Notebook System Software(if applicable)
Chipset or SMBus driver
Processor Driver (if applicable)
Video
Audio (sound)
Input Drivers (keyboard/mouse)
Modem
Network Card

QuickSet(Laptop only)

Rick

Renee,

You need to download and install the Dell Notebook System Software then the Intel Mobile Chipset and the Ricoh R5C832

Then the other drivers will install. These MUST be done first.

The rest of the drivers can be downloaded from Drivers & Downloads by entering your service tag number.

Network Drivers

Broadcom 440x 10/100 Integrated Controller

and you'll need the driver for the wireless card you have.

Rick

Yes, I did read that and I may have tried before reading, but I could never get that far. What now??

Oh, and thank you for your speedy response, it's nice to know someone is out there! I appreciate any help you can provide.

Thank you, Renee

Rick, yes, thank you, I have tried to do just that and I get the grayed over screen with caution symbol next to Done at the bottom and no matter how long I wait, nothing happens - no download - no message... just grayed over screen.

I did request a set of Dell backup discs yesterday and recieved them today (great service, thank you Dell) and a Drivers and Utilities disc is included. I'm not sure how to proceed - I am curious to know why I am unable to use the downloads from Dell.com; could installing the disc restore this option for me?

I welcome any advice and I will wait before proceeding.

Thanks, Renee

Renee,

I still do not know what operating system you have, as there are different routes we can use. XP is esaier than Vista.

Rick

Rick,

My OS is  XP Media Center 2003.

Thank you, Renee

Renee12,

We're going to try repairing Xp without losing any files and folders.

Insert the operating system disk and restart your computer.

Press any key to boot from CD.

Choose install.

Do the agreement.

Now choose repair. Heave the disk in until you see the Welcome Screen. Takes about 35 minuter. Now you'll need to get all the Windows updates again(more painful) The system should be back to the way it was when purchased without losing any files and folders.

I do always preach to ALWAYS make copies of files and folders that you cannot afford to lose.

Rick

I have exact same download driver update problem, top of web page goes grey after( download now) or add to downloads  is pressed and page locks, goes no further, no download. Cannot download any drivers. Have demension 2350 , xp 3,  home, net framework 2, and 3, and 3.5.  with total reinstall of xp,  I will try , after reading your threads, replies  here  , i will try repairing xp with install cd and then reload drivers in order recommended.  Hope you are successful too. If there are other suggestions , pls let me know.

You just helped me--it would be nice if Dell noted they have a problem with IE8--better yet, they should fix it!