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Last reply by 04-17-2016 Unsolved
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Unable to upgrade BIOS on Latitude E4310

Hey all, I have a Latitude E4310 running Windows 7 with BIOS A04 and I want to upgrade the BIOS to A14. Before I can go to A14 I need to upgrade to A07 and therein lies my problem. I've downloaded A07 a couple of times now but it won't install. Power-cycling doesn't help, trying to run the upgrade from within IE doesn't help, even yelling doesn't help. I checked the Event Log and here's what it's telling me:

Faulting application name: E4310A07.EXE, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: E4310A07.EXE, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0003e32a
Faulting process id: 0x12f4
Faulting application start time: 0x01d198bbefbfde67
Faulting application path: C:\Downloads\E4310A07.EXE
Faulting module path: C:\Downloads\E4310A07.EXE
Report Id: 2f039baa-04af-11e6-803a-5c260a127d29


I am downloading the upgrade from the Dell web site.

Googling this error doesn't bring up anything that applies to my situation. Any ideas on how to get my BIOS from A04 to A14? One reason I'm trying to do this is that I have an old D630 that Dell says can only run 4 gigs of RAM. I updated its BIOS and now it runs 8 gigs of RAM. I'm hoping  to be able to do something similar to my E4310 so my Virtual Box can run one of my server programs that needs 8 gigs all to itself.


Thanks,

Joe B

Replies (2)
10 Diamond
714

Try copying the file out of the downloads directory to the desktop and right-clicking - use the "run as administrator" option.

Is there a password on the BIOS setup (if so, it need to be removed before you flash the BIOS)?

2 Bronze
2 Bronze
714

Hi ejn63, tried running the update the way you suggested but no joy. I even re-downloaded the BIOS file directly to the desktop but it still wouldn't work. I checked the Event Log for errors in any of the other logs but the only error is in the Application Log. Any other ideas?

Thanks,

Joe B

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