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Unexpected shutdown
My dell inspiron 3520 core i5 shutdowns automatically while power cable connects or disconnects.
What is the solution.
Unsolved
This post is more than 5 years old
2 Posts
0
3871
My dell inspiron 3520 core i5 shutdowns automatically while power cable connects or disconnects.
What is the solution.
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DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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June 7th, 2014 06:00
Hi Istyak Rana,
It seems like an issue with the battery not charging on the system, I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
Please let me know the findings.
Istyak Rana
2 Posts
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June 7th, 2014 10:00
I Have ran the ePSA . It tells me all the system hardware are good .
The battery is charging/discharging normally .
If I connect the adapter within 10/15 minutes there is no problem .
Also if I connect the adapter after putting the system in sleep there is no problem .
(it doesn't shutdowns)
The problem is while I am using the laptop for couple of hour (either adapter connect /disconnected )
If I disconnect/connect the adapter the system shutdown (without any warning) automatically.
Now days Its heating up excessively .(Higher Than before)
This must be related with shutdown .
Cause both problem started simultaneously last couple of week .
DELL-Ravi Ch
7 Technologist
7 Technologist
•
7.1K Posts
0
June 12th, 2014 12:00
Hi Istyak Rana,
I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.
http://dell.to/18r60nI
Also, please clean the air vents using the can of compressed air and check for the temperature.