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47259
July 3rd, 2010 07:00
Webcam not in device manager or bios
My factory webcam stopped working. I have downloaded and installed a variety of drivers. I still get the message in the Dell webcam manager, "no supported camera detected." It doesn't show up in Device Manager at all. I entered BIOS to see if it was disabled. It's not there either.
I concluded the actual camera had failed and installed a new one under the monitor. Same results. The only part I have not replaced is the cable from the camera to the board under the keyboard.
I appreciate any thoughts. To my knowledge I did not change any configurations when the camera ceased functioning. Is it possible a Vista update overwrote something, or does the fact it doesn't appear in BIOS mean that the cables are faulty?
Thanks.
barryspider
5 Posts
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May 14th, 2011 13:00
Hi there, I'm having exactly the same problem on a Dell M5030, still under warranty but I wanted to see if there is a software fix before I take it back to the store?
PudgyOne
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May 14th, 2011 14:00
barryspider,
You can try...
Webcam is not functioning
or
Installing Dell Webcam Central
Rick
barryspider
5 Posts
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May 15th, 2011 03:00
Thank you Rick,
I have looked here, but imaging devices do not appear in my device manager, and nothing is detected or tryong to install. I'm beginning to think I have a hardware problem. It's as if it's not plugged in (even though it's a monitor integrated camera).
C'est La vie!
BS
PudgyOne
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May 15th, 2011 06:00
barryspider,
Still under warranty, then contact Dell Tech Support. They will try to remotely install it for you. Please make sure to have copies of files and folders that you cannot afford to lose. This should be a normal practice.
Let me know your progress.
Rick