Why dell support is getting so bad.

Question

This would be my 4th dell and they just keep on getting worse. I remember my first dell came a week before they had chat support (this was back when you could only do it through solution center) and they said they won't let me use it. It was probably not the best idea to stop shipping those cd's. Oh well, now that I have requested them, they never seem to appear. Last time I heard from dell was on Feb 13 which was more than 2 weeks ago. Plus the the website 'To check status on the replacement part(s)' doesn't even show the support request. In fact, since I could care less, here's my service tag and you go ahead and try it: CV8GS61 http://support.dell.com/support/supporthistory/servicecallsearch.aspx?c=us ------------------------------------------------------------------------------------ Here's the support 'thread' for those who are curious. Hi Rohit. Oh yeah, I guess all my contact info is in it too. Well, see what I care. Maybe if a dell staff reads it they can finally send something: Dear David, David, a request has been submitted to ship the necessary replacement part(s) to you. Service Call Number: 054510150 ************STATUS************* To check status on the replacement part(s), click on the link below (please allow up to 24 hours for the web site to be updated). http://support.dell.com/support/supporthistory/servicecallsearch.aspx?c=us 1) Select Service Call Status 2) Enter Your Service Tag 3) Click Submit A list of service calls will be listed Click on the appropriate Service Call Number (listed above) Details of the order, including a shipment tracking number (once the part has shipped) will be listed. ************RETURN INSTRUCTIONS************* You will also receive a packing slip with instructions on returning or scrapping the defective part(s). If the part is to be returned, you will receive a prepaid return airbill. Please use the box that your good replacement part(s) came in to return the defective part(s) within 7 business days. Please write the Service Call Number on the box and on the prepaid return airbill in the Billing Reference area. Standard (non-wireless) Dell mice and keyboards do not need to be returned. ************NEW ISSUE************* If you have a new issue or need help with a different system, please submit a new request via our web site http://support.dell.com 1) Click on Contact Us - E-mail Technical Support Thank you for choosing Dell Respectfully, Rohit DT D40715 Dell Technical Support Dell Email Support operates 24/7, and if your reply is received while I am not in, to ensure a speedy resolution of your problem, your issue may be handled by one of my colleagues. * * * * * * * * * * * * Visit the Dell Community Forum where you can find answers to questions and exchange information with other Dell users: http://DellCommunity.com ********************* Visit the Dell Support Site at following link: http://support.dell.com/support/troubleshooting.aspx?c=us&cs=19&l=en&s=dhs&~ck=mn GLFXZ51 Original Message Follows: ------------------------ Unfortunately, the Image Restore utility didn't work because I deleted that partition. Could you please send a driver CD and a Dell Media Experience CD? Also, what's the native resolution for my wide WSXGA+ screen? Thanks. US_CTS_Mobile_Support wrote: Dear David, Thank you for contacting Dell Technical Support. David, I understand that you want to restore the system to factory defaults. I am recommending a link, which will help in doing this. Please visit the following link to resolve your issue: This article describes - 'How Do I Use the Dell? PC Restore by Symantec Utility?' http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090151&c=us&l=en&s=dhs&cs=19 In case the issue still persists then I will send the CDs so that you can reinstall everything. Please let me know whether I should send the replacement CDs to following address: 10618 Esprit Dr Rockville, MD 20850 Phone: 301-412-4884 Respectfully, Rohit DT D40715 Dell Technical Support Dell Email Support operates 24/7, and if your reply is received while I am not in, to ensure a speedy resolution of your problem, your issue may be handled by one of my colleagues. If you need to reply to us, please use the REPLY function of your email program. This will keep the SAME SUBJECT of the response, ensuring quicker service. * * * * * * * * * * * Visit the Dell Community Forum where you can find answers to questions and exchange information with other Dell users: http://DellCommunity.com * * * * * * * * * * * * Visit the Dell Knowledge Base to get answers: http://support.dell.com/us/en/kb/index.asp * * * * * * * * * * * * To submit a different question, visit the Communications Center at: http://support.dell.com/contactus/contactushome.aspx ********************* Visit the Dell Support Site at following link: http://support.dell.com/support/troubleshooting.aspx?c=us&cs=19&l=en&s=dhs&~ck=mn ========== DISCLAIMER ========== The information in this document has been reviewed and is believed to be accurate. However, neither Dell nor its affiliates assume any responsibility for inaccuracies, errors, or omissions that may be contained herein. In no event will Dell or its affiliates be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this document, even if advised of the possibility of such damages. Dell reserves the right to make improvements or changes to this document and the products and services described at any time, without notice or obligation. This information applies to the continental United States and Canada only, unless specifically stated otherwise. GLFXZ51 Original Message Follows: ------------------------ * * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * * *** This is a feedback Message from the Dell Online Communications Center. *** ****************************************************************** Customer Information: *********************************************** Name: David Li Contact Address: 10618 Esprit Dr Rockville, MD 20850- Phone: 301-412-4884 Company: Email: matrixhax0r@yahoo.com Service Tag: CV8GS61 Case ID: eTrack: C2DL6D1YM2CB1QD *********************************************** System Label: Inspiron 8600 Problem: Other/Don't Know Operating System: WW1 Problem Description: I decided to completely format the harddrive of my new computer. There are several good reasons for this: A) The operating systems on new computers a loaded with junk B) There are often extra partitions that are rarely used an just take up space C) I can make sure everything works the way I want it to. Well, everything is going fine until I realized that there isn't any reinstallation media for some of the 'junk' that I do want like the Dell Media Experiance. A quick look says that Dell stoped shipping reinstall disks by putting it on the harddrive. In my opinion, it's a really lame way to saw production costs by elimating the need of shipping those CD's. It also puts people like me, who want to use their compuers to their full potential, at a major disadvantage. *********************************************** Sent to: us_mobile@dell.com Referring URL: 12.77.20.205 Date submitted: 2/12/2005 Date Received(K): 2/12/05 11:59:07 AM --------------------------------- Do you Yahoo!? Yahoo! Mail - You care about security. So do we. Message Edited by matrixhax0r on 03-01-2005 09:39 PM Message Edited by matrixhax0r on 03-01-2005 09:40 PM Message Edited by matrixhax0r on 03-01-2005 09:41 PM

matrixhax0r · Answer

Okay, that's a terrible article. All it basicly says is that Microsoft is encouraging pre-activated system restore images so that they can 'fight' illegal copies of windows. Well #1, encouraging pre-activation is just going to increase copying because then the 'copiers' are just going to use those. Is somebody thinking wrong here?

ejn63 · Answer

Dell isn't the one pushing for not shipping an OS CD with new systems. Microsoft is. http://news.com.com/Microsoft+Activation+shift+wont+be+a+pain/2100-1011_3-5595059.html?tag=nefd.top

MikeBi58 · Answer

Hello matrixhax0r,

Welcome to the Dell Community Forum,

I suggest for you to contact Tech Support again to get your disk re-shipped. It appears that there was a delivery attempt on 2/17 and it was returned to Dell. Hope that this helps.

Thanks,

Brainonska511 · Answer

But not shipping the OS CDs because of piracy fears is sort of dumb because the XP disks that ship with Dell systems are tied to the Dell motherboards. Message Edited by Brainonska511 on 03-02-2005 05:14 PM

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