Why dell support is getting so bad.

This would be my 4th dell and they just keep on getting worse. I remember my first dell came a week before they had chat support (this was back when you could only do it through solution center) and they said they won't let me use it.

It was probably not the best idea to stop shipping those cd's. Oh well, now that I have requested them, they never seem to appear. Last time I heard from dell was on Feb 13 which was more than 2 weeks ago. Plus the the website "To check status on the replacement part(s)" doesn't even show the support request. In fact, since I could care less, here's my service tag and you go ahead and try it: CV8GS61

http://support.dell.com/support/supporthistory/servicecallsearch.aspx?c=us

------------------------------------------------------------------------------------
Here's the support "thread" for those who are curious. Hi Rohit.

Oh yeah, I guess all my contact info is in it too. Well, see what I care. Maybe if a dell staff reads it they can finally send something:

Dear David,

David, a request has been submitted to ship the necessary replacement
part(s) to you.

Service Call Number: 054510150

************STATUS*************

To check status on the replacement part(s), click on the link below
(please allow up to 24 hours for the web site to be updated).

http://support.dell.com/support/supporthistory/servicecallsearch.aspx?c=us

1) Select Service Call Status
2) Enter Your Service Tag
3) Click Submit

A list of service calls will be listed

Click on the appropriate Service Call Number (listed above)

Details of the order, including a shipment tracking number (once the
part has shipped) will be listed.

************RETURN INSTRUCTIONS*************

You will also receive a packing slip with instructions on returning or
scrapping the defective part(s). If the part is to be returned, you will
receive a prepaid return airbill. Please use the box that your good
replacement part(s) came in to return the defective part(s) within 7
business days. Please write the Service Call Number on the box and on
the prepaid return airbill in the Billing Reference area. Standard
(non-wireless) Dell mice and keyboards do not need to be returned.

************NEW ISSUE*************

If you have a new issue or need help with a different system, please
submit a new request via our web site http://support.dell.com

1) Click on Contact Us - E-mail Technical Support

Thank you for choosing Dell


Respectfully,

Rohit
DT D40715
Dell Technical Support

Dell Email Support operates 24/7, and if your reply is received while I
am not in, to ensure a speedy resolution of your problem, your issue may
be handled by one of my colleagues.

* * * * * * * * * * * *

Visit the Dell Community Forum where you can find answers to questions
and exchange information with other Dell users:
http://DellCommunity.com

*********************

Visit the Dell Support Site at following link:

http://support.dell.com/support/troubleshooting.aspx?c=us&cs=19&l=en&s=dhs&~ck=mn


GLFXZ51

Original Message Follows:
------------------------
Unfortunately, the Image Restore utility didn't work because I deleted
that partition.
Could you please send a driver CD and a Dell Media Experience CD?

Also, what's the native resolution for my wide WSXGA+ screen?
Thanks.

US_CTS_Mobile_Support wrote:
Dear David,

Thank you for contacting Dell Technical Support.

David, I understand that you want to restore the system to factory
defaults. I am recommending a link, which will help in doing this.

Please visit the following link to resolve your issue:

This article describes - "How Do I Use the Dell? PC Restore by Symantec
Utility?"

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090151&c=us&l=en&s=dhs&cs=19

In case the issue still persists then I will send the CDs so that you
can reinstall everything. Please let me know whether I should send the
replacement CDs to following address:

10618 Esprit Dr

Rockville, MD 20850

Phone: 301-412-4884


Respectfully,

Rohit
DT D40715
Dell Technical Support

Dell Email Support operates 24/7, and if your reply is received while I
am not in, to ensure a speedy resolution of your problem, your issue may
be handled by one of my colleagues.


If you need to reply to us, please use the REPLY function of your email
program. This will keep the SAME SUBJECT of the response, ensuring
quicker service.

* * * * * * * * * * *

Visit the Dell Community Forum where you can find answers to questions
and exchange information with other Dell users:
http://DellCommunity.com

* * * * * * * * * * * *

Visit the Dell Knowledge Base to get answers:
http://support.dell.com/us/en/kb/index.asp

* * * * * * * * * * * *

To submit a different question, visit the Communications Center at:
http://support.dell.com/contactus/contactushome.aspx

*********************

Visit the Dell Support Site at following link:

http://support.dell.com/support/troubleshooting.aspx?c=us&cs=19&l=en&s=dhs&~ck=mn

==========
DISCLAIMER
==========
The information in this document has been reviewed and is believed to be
accurate. However, neither Dell nor its affiliates assume any
responsibility for inaccuracies, errors, or omissions that may be
contained herein. In no event will Dell or its affiliates be liable for
direct, indirect, special, incidental, or consequential damages
resulting from any defect or omission in this document, even if advised
of the possibility of such damages.

Dell reserves the right to make improvements or changes to this document
and the products and services described at any time, without notice or
obligation. This information applies to the continental United States
and Canada only, unless specifically stated otherwise.




GLFXZ51

Original Message Follows:
------------------------
* * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
*** This is a feedback Message from the Dell Online Communications
Center. ***
******************************************************************

Customer Information:
***********************************************
Name: David Li
Contact Address:
10618 Esprit Dr
Rockville, MD 20850-
Phone: 301-412-4884
Company:
Email: matrixhax0r@yahoo.com
Service Tag: CV8GS61
Case ID:
eTrack: C2DL6D1YM2CB1QD
***********************************************
System Label: Inspiron 8600

Problem: Other/Don't Know
Operating System: WW1
Problem Description:



I decided to completely format the harddrive of my new computer. There
are several good reasons for this:
A) The operating systems on new computers a loaded with junk
B) There are often extra partitions that are rarely used an just take up
space
C) I can make sure everything works the way I want it to.

Well, everything is going fine until I realized that there isn't any
reinstallation media for some of the "junk" that I do want like the Dell
Media Experiance. A quick look says that Dell stoped shipping reinstall
disks by putting it on the harddrive.

In my opinion, it's a really lame way to saw production costs by
elimating the need of shipping those CD's. It also puts people like me,
who want to use their compuers to their full potential, at a major
disadvantage.



***********************************************
Sent to: us_mobile@dell.com
Referring URL: 12.77.20.205
Date submitted: 2/12/2005
Date Received(K): 2/12/05 11:59:07 AM







---------------------------------
Do you Yahoo!?
Yahoo! Mail - You care about security. So do we.

Message Edited by matrixhax0r on 03-01-2005 09:39 PM

Message Edited by matrixhax0r on 03-01-2005 09:40 PM

Message Edited by matrixhax0r on 03-01-2005 09:41 PM