Windows button randomly vibrates and switches to the start menu on Dell XPS 11

I have an XPS11 and it's doing the same thing. Sometimes pressing the screen at the edges will trip this. I just installed the Intel Virtual Button software update and it seems a bit better, but it also seems better after a reboot. 

Is there a way to disable the screen's Window button when not in tablet mode?

I am also having the same problem, why is it happening?  I thought it was the windows key on the keyboard accidentally activating but the laptop briefly vibrates when it happens. Is there any fix other than sending the laptop back to Dell?

It's the Windows button at the base of the screen that's tripping.

Although the laptop feels rigid it's the slight flexing in the chassis that pushes that button.

I found when resting my hands either side of the keyboard it tripped it a lot.

Only fixed by replacing the screen, definitely a build issue, get it changed ASAP while it's under warranty.

Thanks for the reply, the laptop is only a couple of weeks old so I'll get it fixed while it's under warranty.

What I don't get is that if I press the window button (either on the keyboard or the corner of the screen) it doesn't vibrate.  Yet when the laptop does it by itself there is definitely a vibration sensation.

Hi all,

I purshased the XPS 11 one month ago and I have the same issue.

I will contact DELL.

I purchased a new sealed XPS 11 on 03 Jan 2015, and received it 8 January. Upon first use, I started having the same random issue, however, my unit would do it just setting on a desk without being touched. I couldn't figure what was happening at first. I did all the current Dell and OEM driver and utility updates, and all Windows updates and still same randomly occurring issue. It was literally unusable at many times trying to type or even view apps or webpages. I researched and also found this forum which clearly identifies what the issue is. There is no question its the "Windows Button" on the bottom of the touchscreen falsely detecting input and toggling the OS system to the home/apps page. I contacted Dell Support and took 3 times to get a connection with the offshore tech support that was clear. Then spent over an hour tolerating the useless trouble shooting of all the steps I had already done myself. Then after making it clear this was a known issue that has required screen replacement, I was told they want to mail me a USB image of the software to rewrite the system and try that, and then after that maybe there might be the option to send it in for a warranty repair... wait, this is an out of the box defect and should have been no question of replacing!  I returned the item to the retailer for full refund and I am actively looking at Lenovo Yoga's. I actually like the form of this Dell better, but definitely not the support structure these days. This was my 7th Dell item purchased, but not sure if there will be another.

As for the issue, I'm concerned as to how to know why some of the units seem to have this issue... is it a bad manufacturing run or bad batch? My unit was showing a late 2013 manufacturing date.

Had the same experience on May 2014.

I only briefly stay in the US, so I see the defect, call in, they tell me to do all this useless stuff. Wasted two weeks of my time (also, for two weeks I couldn't use this thing), then finally they mail in a box, I send it over to repair center. When it comes back, there's a sheet of paper saying they replaced a screen. Trouble is, the defect was still there.

I needed to go to other country, so now the laptop is just sitting on my shelf collecting dust, because the time to return it ran out and I can't sell it, because it's unusable.

XPS 13 2015 looks so good, but I am really scared of buying another Dell.

I'm going through this experience now.  An engineer came out twice to change parts but to no avail.  Dell have now told me that they can't offer me a replacement as they have discontinued this model so I'm to return the machine in exchange for a refund.

After the engineers second visit the charger stopped working so now I can't access the laptop.  I need to remove files and Dell want me to delete everything before they pick it up.  I now need to get them to send me a charger in order to do this.  To add insult to injury, Dell have made no attempt to keep me as a customer as when I asked for an alternative machine the response was that they would send me a refund and then I could buy what I wanted.  Well, it's certainly not going to be another Dell!

Get rid of it, I had so many problems. They replaced the screen but then the touchscreen would become unresponsive soon followed by the touch pad.

Dell replaced the keyboard/base unit, left and then I realised it was a foreign keyboard and the touch/keypad problems still remained.

After months of going back and forth with Dell and the reseller they finally refunded me.

Shame, great spec, look and feel, just rubbish quality.

Or you can just disable it by adding a key on registry as described on microsoft fix:

support.microsoft.com/.../216893

To disable the Windows key, follow these steps:

1. Click Start, click Run, type regedt32, and then click OK.
2. On the Windows menu, click HKEY_LOCAL_ MACHINE on Local Machine.
3. Double-click the System\CurrentControlSet\Control folder, and then click the Keyboard Layout folder.
4. On the Edit menu, click Add Value, type in Scancode Map, click REG_BINARY as the Data Type, and then click OK.
5. Type 00000000000000000300000000005BE000005CE000000000 in the Data field, and then click OK.
6. Close Registry Editor and restart the computer.

To enable the Windows key, follow these steps:

1. Click Start, click Run, type regedt32, and then click OK.
2. On the Windows menu, click HKEY_LOCAL_ MACHINE on Local Machine.
3. Double-click the System\CurrentControlSet\Control folder, and then click the Keyboard Layout folder.
4. Right-click the Scancode Map registry entry, and then click Delete. Click Yes.
5. Close Registry Editor and restart the computer.