Unsolved
This post is more than 5 years old
4 Posts
0
1655
March 1st, 2017 19:00
XPS 13 9343 Display Port out cut off issue.
I have had several issues when I used my XPS 13 and output video using the display port.
1. When I used a DP to VGA converter, video cuts off after a while, and will not resume.
2. When I used a DP to HDMI converter, audio from the HDMI would cut off every ~10 minutes. Unplugging and plugging the DP, or changing the project method from windows will temporarily fix the issue, but same issue would occur repeatedly.
The above issues seemed like the laptop cuts certain signal off after laptop not being actively used (playing videos). When I have constant mouse activity, then the above issues does not show, although screen would occasionally flicker (as if laptop was trying to re-adjust resolution or something).
I wonder if anyone can give me some advise on possible causes? The most horrible part of these issues is that the first issue happened during my own wedding when I had my XPS13 played our wedding video.
Jim Coates
6 Operator
•
13.6K Posts
0
March 2nd, 2017 04:00
Hello. I wonder if it could be some kind of power management feature? If running on battery power, try plugging in power adapter and see if issues resolves. Check power management and defeat battery saving features.
Try posting on the Laptop Video board and see if you can get an answer there.