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2 Bronze

XPS 13 black screen

I know this has already been asked. but there has been no solution so i must ask again

My xps screen turns black after the dell logo. It works if i plug it into an external monitor. But it doesn't recognize my laptop screen. My laptop only works if i disable the driver or boot it in safe mode. 

Please help dell. I didn't spend $1500 for a desktop. I need a laptop with a working screen.

Solutions (2)

Accepted Solutions
10 Diamond

Unplug the system, remove disconnect the battery and hold the power button for 30 sec.  Try powering up again - if you can't get an image on the screen after that, contact Dell to have the mainboard replaced.

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Community Accepted Solution
2 Bronze

Same as your original post. After the Dell logo, the screen went black.  Booting into safe mode allowed the screen to function but at lower resolution without the GPU functioning. Then disabling the video driver  and booting normally also allowed the screen to function, but again without the GPU functioning. Any attempt to re-enable the video driver either in Device Manager or re-installing the video driver caused the screen to immediately go black.

I unplugged, removed the bottom panel, removed the battery, held down the power button for a couple minutes, then plugged in, started up and was able to enable the video driver without the screen going black. Then shutdown, put the battery back in, closed it up, and I haven't had the problem since.

My understanding is that this procedure drains accumulated static charge that can be interfering with proper functionality, in this case, presumably the GPU.  Safe mode worked because it doesn't load the video driver and thus doesn't use the GPU.

Unfortunately removing the battery on this laptop requires opening it up, which should be done with the right tools (torx T5 wrench and small phillips) and great care to avoid damaging. The service manual explains how this should be done.

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Community Accepted Solution
Replies (15)
10 Diamond

Hold the D key through powerup - do you see an alternating pattern of solid color screens (on the internal display)?

2 Bronze

yes i do

2 Bronze

I have the exact same problem that just started out of the blue yesterday after a year of working just fine. Did you determine a solution?

2 Bronze

I tried installing the latest BIOS, chipset driver and graphics driver, in that order, but it did not resolve the problem.

10 Diamond

Unplug the system, remove disconnect the battery and hold the power button for 30 sec.  Try powering up again - if you can't get an image on the screen after that, contact Dell to have the mainboard replaced.

View solution in original post

Community Accepted Solution
3 Argentum

Delete graphics drivers in safe mode, or use the DDU app.

2 Bronze

Neither uninstalling in safe mode or using DDU solved the problem. Back to running with the driver disabled.

2 Bronze

I finally got my hands on a T5 torx and removed the back panel and then the battery and held down the power button for a minute and then another 2 minutes. Plugged in and restarted, re-enabled the Intel HD Graphics 520, and restarted and it booted with the driver enabled.  Then shutdown, put the battery back in, put the back on, and it continues to boot with the driver enabled. So it appears the problem is solved!

Reminds me why I usually prefer to buy laptops with easily removable batteries, as this is so often a necessary procedure. At Dell provides a good service manual to take the guessing out of it.

2 Bronze

I am sorry, I am confused. Can you explain what was wrong with it and what you did to fix it? Thank you

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comment leaving this incase mobile wants to be turned on again