XPS 14 fan noise

Hi donwilson86  ,

Fans can become loud or have abnormal sounds due to:

• An out of date BIOS
• Obstructions in the fan or vent area.
• Physical Damage
• Dust accumulation in the fan or vent area.
• Usage while not on a flat surface or proper ventilation clearance
• Using near a heat source or in a hot environment.

Follow below steps to isolate the issue:

Step 1: Cleaning the Vents

Check the vents on the computer to see if they are covered with dust and not allowing heat and air to pass through.

Turn off the System

Remove all power sources: Unplug the AC Adapter and Remove the Battery, or Unplug the Desktop Power Cord.

Use a compressed air can to blow the dust out of the vents. Be sure to hold the can at an upright (near 90 degree angle) and hold it 15-20 centimeters (6-8 inches) away from the target.

Step 2: Update the BIOS:

Below mentioned link would help you in updating BIOS on the computer:

http://dell.to/O3TNPN

During BIOS update verify that the computer is connected to an AC Adapter.
Disconnect any third party peripherals connected to the computer before performing BIOS update.
Do not turn off the computer during the BIOS update.
Do not restart the computer during the BIOS update.

Note: Plug your computer to a good, working wall jack before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.

Step 3: Hardware Diagnostics Check:

Restart the computer by holding the FN and the Power button simultaneously.

Awaiting your response!

The BIOS file L401XA06.exe stopped working when I tried to run the program, both as my primary user and as an administrator:

Problem signature:

 Problem Event Name: APPCRASH

 Application Name: L401XA06.EXE

 Application Version: 0.0.0.0

 Application Timestamp: 00000000

 Fault Module Name: L401XA06.EXE

 Fault Module Version: 0.0.0.0

 Fault Module Timestamp: 00000000

 Exception Code: c0000005

 Exception Offset: 00050ce3

 OS Version: 6.2.9200.2.0.0.768.101

 Locale ID: 1033

 Additional Information 1: b093

 Additional Information 2: b0939fecbd165d99ecd6a852e3f34f24

 Additional Information 3: b15a

 Additional Information 4: b15a0b7c3c10c0583698101e95224aa6

Read our privacy statement online:

 go.microsoft.com/fwlink

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

As mentioned above, I've already ran the hardware diagnostics test, however I ran it again and it still detected no issues. I've also used compressed air on the laptop's fan and that hasn't changed a thing.

Hi donwilson86 ,

Kindly private message me the service tag. I will review your account and take the case forward.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Awaiting your response!

I never received a friend request from you and sent one to you, including my service tag and a link to this thread, and still have no response. If I have no response by the end of the work day today, I'm simply going to return the laptop.

Hi donwilson86,

I did not receive any friend request/Private message. I am sending you the friend request again.

Awaiting your response!

Hi donwilson86,

Glad to hear that the issue is fixed.

My apologies for the inconvenience. I have sent out the friend request yesterday from my end as well. This can be an issue with the tool. I did not receive other customer’s friend request as well.

In future if you have any issue, kindly post back on the below mentioned link:

http://dell.to/XQpfCs 

Please reply if you have any further questions.