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XPS 15 9530 Flickering horizontal bands on screen
There was another thread about this problem. I added a comment to that thread but got no reply. So, I'll try a fresh thread.
There are three flickering horizontal lines began on the screen. They are transparent, a little less than 1cm in height and traverse the whole width of the screen. Each line is separated from the next by about a quarter of the screen height. There are three of them currently and they always appear at the same height on the screen. They are barely noticeable on a white background but can be prominent and annoying on dark backgrounds or photos etc.
There were replies on that other thread that suggested several diagnostic tests. I performed those tests and here are the results.
Safe Mode: STILL VISIBLE
External Monitor: NOT VISIBLE
LCD BIST: Visible on the gray screen only
From reading through the rest of this thread, these results seem to indicate a screen problem rather than a software or system board problem.
My laptop is still under warranty. How can I get this fixed?
Anonymous
5 Practitioner
5 Practitioner
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April 4th, 2016 05:00
Hi,
Thank you for writing to us!
This could an issue with LCD.
Kindly private message the service tag to the system .
Thanks
Robin
dl__
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April 6th, 2016 16:00
I'm not sure how to private message. I sent you a friend request with the service tag. If you'd like the info a different way let me know.