Aaronmr
1 Copper

XPS 15 9560 Headphone jack function as a mic jack?

I purchased  a  3.5mm 4 Position TRRS Male to 2x 3 Position TRS Female Headset Splitter Adapter for my hyperx cloud headphones to plug into my XPS 15, except the microphone isn't working when its plugged in.

When I plug them in a window comes up 'which device did you plug in?' Mic in, Line in, Dell Devices (lists random unknown devices to me), Headphones/headset - headphones medium, external speakers - external speakers medium. Are these details correct? should something about the microphone come up also? I go to sound options, recording and it's still using the microphone in the laptop.

I tested the headphones on another laptop without the jack and the microphone on the headset is working great. So it's either the splitter isn't doing it's job... or something to do with the laptop, any ideas?

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14 Replies
jphughan
5 Tungsten

RE: XPS 15 9560 Headphone jack function as a mic jack?

Well for your case, the headSET option would be correct, since that means a device that offers both headphones (audio out) and a mic -- but note that you do apparently also have a Mic In option, though this would prevent audio output to the headphones.  However, if selecting the headset option isn't working, the issue with the TRRS "standard" is that it isn't a standard. The industry never agreed on which pins would be used for which connectors (Ground, Mic, Left Audio, Right Audio).  I think Samsung did it one way and Apple did it another, for example, and this of course causes interoperability issues.  So if choosing "headset" isn't working, it's probably because the XPS is expecting Option A and your splitter is wired for Option B.

Theoretically, given that the audio chipset allows the pins to be dynamically assigned to various purposes depending on the device that's plugged in, it MIGHT be possible to have a "Headset" and "Headset (Alternate Mode)" device option in order to accommodate both TRRS configurations, but I seem to recall one of the TRRS implementation differences being where the Ground pin was placed, and maybe that pin can't be reassigned simply via software, which might explain the absence of such an option. Sorry!

Community Manager
Community Manager

RE: XPS 15 9560 Headphone jack function as a mic jack?

I think jphughan could be right on this (regarding headset option, or possibly the adapter not being recognized properly) and unfortunately I haven't found a lot on this yet. Do you know have a link to the adapter you bought? Also, if you just select mic by itself without the headset portion attached (so mic into adapter into system, and headphone portion unplugged) does the system at least acknowledge the mic then (assuming you selected just mic)? 


One other thing you could try is removing some of the audio settings/drivers, but I would need to check into that first to see if it is worth it, so trying to see if the mic is working first might be the best place to start. 


On a side note, another option is to get a USB audio amp and then plug your headset into that, obviously a bit more expensive but it might allow you to get better sound out of the gaming headset.


Best regards.

Brad



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Saltgrass
4 Germanium

RE: XPS 15 9560 Headphone jack function as a mic jack?

Headphones will work fine.  The system adjusts for the connection and many headphones will have a built in microphone.

The newer drivers give you an option to not show the popup but will default back to that same device whenever something is plugged in.  This selection can be changed manually using the Advanced options on these drivers.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Jim Coates
5 Osmium

RE: XPS 15 9560 Headphone jack function as a mic jack?

unfortunately I haven't found a lot on this yet.

Brad, I partially covered this  in section 6 of the Headphone Jack FAQ. "We have received conflicting reports about headset adapters. They seem to work with some laptops but not for others, so buy at your own risk."

Most of the reports we have received have been negative.

another option is to get a USB audio amp and then plug your headset into that, obviously a bit more expensive b

A cheaper option along those same lines is to get a usb audio jack for only a few $. Of course the quality would not match that of a usb audio interface.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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Aaronmr
1 Copper

RE: XPS 15 9560 Headphone jack function as a mic jack?

Thanks for all the great responses guys, I'd be lying if I said I understand all of it though. When I plug the headphones in no option to select 'mic' comes up.

You know I always assumed this laptop had one USB port... turns out there's one on either side of the laptop haha so definitely possible to use a USB adapter also.

I contacted the person I purchased the splitter from and they've told me it is for OMTP standard and I may need CTIA standard? Going to try the CTIA standard and then if that doesn't work I'll try the USB adapter or USB audio amp (because who doesn't enjoy better sound quality).

I'll report back with what happens.

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Saltgrass
4 Germanium

RE: XPS 15 9560 Headphone jack function as a mic jack?

Do you have a headset like and iPhone you could try so you could see how it is supposed to work?

I don't have any experience with the adapters so it may be as Jim suggests.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Community Manager
Community Manager

RE: XPS 15 9560 Headphone jack function as a mic jack?

Hi Jim,


Thanks for the heads up on this, I meant on an internal search on my first part, but your FAQ honestly would have been a much better place for me to start. I'll definitely remember to check on that in the future, and thanks again for all of your work/answers on here!


Best regards,

Brad 

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Community Manager
Community Manager

RE: XPS 15 9560 Headphone jack function as a mic jack?

Sounds great, definitely report back, I'm curious if the other standard will work any differently. 


Best regards,

Brad

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jphughan
5 Tungsten

RE: XPS 15 9560 Headphone jack function as a mic jack?

@Aaron, what do you mean you don't have an option for a mic?  You originally said that one of the options is "Mic In".  That's your mic option.  But if you're plugging the headphone and mic jacks in one at a time, try instead plugging both of them into the adapter and then plugging the adapter in as a single unit, and then selecting the headset option.  You do NOT want to plug them in sequentially.

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