robin994
1 Copper

XPS 15 9560 Stuck Pixel

I just noticed there is a stuck pixel on my XPS 15 , can somebody help me to fix it? My laptop has still warranty aviable, i bought it in UK on Febraury 2nd 2017, now i moved to Italy, will it be a problem if i contact Dell Italy customer service? 

Stuck pixel photo:

i.gyazo.com/2b6380d9ceb0dee0bb9267458f78de9a.jpg

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2 Replies
8 Xenon

RE: XPS 15 9560 Stuck Pixel

The screen will need to be replaced.  Dell has various requirements for screen replacement due to defective pixels -- see

www.dell.com/.../dell-lcd-display-pixel-guidelines

You'll also need to transfer the warranty (which may require the purchase of a warranty upgrade, since the basic 12 month depot repair warranty isn't transferrable internationally).

www.dell.com/.../4

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robin994
1 Copper

RE: XPS 15 9560 Stuck Pixel

Thanks for the fast reply. I've already seen dell display pixel policy and  my laptop should be covered by warranty since it says 1 bright pixel for XPS lines... Anyway if i send it to Dell UK customer service , will i have to pay any extra money to repair my laptop?

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