XPS M1330 Blue Screen

Question

I was wondering if anyone has experienced this problem I'm having with this computer.  Intermittently I will get a 'blue screen' with a shut down and reboot.  It appears to happen in clusters and not happen for awhile.  Thirty mintues after recieving the computer this occured 3 times.  I was using the internet at the time.  The problem didn't occur till a few days later.  The problem always occurs while I am on the internet but it really may not mean anything being that is all I am using it for at this time.   The first time this occured a tech support person looked at my computer with Dell Connect.   He spent about 30 mintues but couldn't find anything.  I was advised to run the diagnostics.  I ran the diagnositics (full) 3 times and no problems were found.  I was advised to reload the image file and do a complete factory restore.  I also was advised to look at the dump file and common to all files was an error with file 'ntkrnlpa.exe'.  At this point I was advised to return the computer and get a replacment.   A few days later I get a replacement and to my suprise it does the same thing after 30 mintues of use The 'ntkrnlpa.exe' error was in the dump file.  A note, there are no other programs on both computers.  All I did was use it to get on the internet.    I really like this computer but it isn't going to do me any good  the way it is.  Maybe someone has experieced this problem and have a fix for it.   Thank you

poorvdub · Answer

Abike this was my original message to you that got deleted figured I would repost it for you.

I spent another 2 and a half hours with them on the phone today and they decided it was another bad wireless card so I will be getting another card in the mail tom. lets see if that helps.

It appears that I cant use symbols to express a word. I have now edited the letter and used the words full of it instead of the four symbols I had. What a joke.

"I have not experienced the same issue but I have had 2 replacements that came
out of the box with the internet not working. The system I have right now the
tech told me to do the same thing. My system passed everything as well. I am no
being told it is my router when every other system in the house is working just
fine. So I contact the router manufactured and they state Dell is full of it.
Call tech support back and they come to no conclusions. I keep calling everyday
hoping to get someone that actually knows what they are talking about but still
no luck yet. I have received a different explanation from ever person I have
talked to and no fix. I really liked my old system as well, but it just got to
the point were it was having some issue more then it was not. I really hope you
get the issue resolved. Instead of "Thanks for calling Dell XPS Technical
Support how may I assist you? Oh no problem I will be happy to resolve this
issue for you today!" Three weeks later still no internet. Good luck with your
DELL XPS EXPERIENCE RIGHT!!! But seriously I wish you the best of luck."

ajtrek · Answer

Sounds like you may have a registry problem. There are several programs you can buy that may resolve your problem. I've used Registry Mechanic on my Windows XP OS and WinUtilities on my Vista OS.   Be careful how you use these programs as some options are for advanced users only. I would suggest using only the 'registry scan' feature of these programs and set them to create a 'restore point' before allowing them to perform a fix. By creating a restore point you can return your system to its original configuration if a problem occurs. I've used both programs with success.:smileywink:

Locked Topics – Laptops General

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