I was wondering if anyone has experienced this problem I'm having with this computer.  Intermittently I will get a "blue screen" with a shut down and reboot.  It appears to happen in clusters and not happen for awhile.  Thirty mintues after recieving the computer this occured 3 times.  I was using the internet at the time.  The problem didn't occur till a few days later.  The problem always occurs while I am on the internet but it really may not mean anything being that is all I am using it for at this time.

 

The first time this occured a tech support person looked at my computer with Dell Connect.   He spent about 30 mintues but couldn't find anything.  I was advised to run the diagnostics.  I ran the diagnositics (full) 3 times and no problems were found.  I was advised to reload the image file and do a complete factory restore.  I also was advised to look at the dump file and common to all files was an error with file "ntkrnlpa.exe".  At this point I was advised to return the computer and get a replacment.

 

A few days later I get a replacement and to my suprise it does the same thing after 30 mintues of use The "ntkrnlpa.exe" error was in the dump file.  A note, there are no other programs on both computers.  All I did was use it to get on the internet. 

 

I really like this computer but it isn't going to do me any good  the way it is.  Maybe someone has experieced this problem and have a fix for it.

 

Thank you