XPS Reboot Problem

Hello Shankar,

To isolate the issue if it is a hardware or a software issue, I would suggest a couple of steps which might be helpful.

1. Run a Hardware Diagnostics.
Refer the following link, to run the hardware diagnostics: http://dell.to/OUGnqT

2. Doing a BIOS default can also be tried.
-- Restart the computer.
-- Keep tapping F2 on the Dell Logo screen.
-- It takes to the BIOS.
-- Press F9 then Press Enter.
-- Once prompted to save and exit, Press F10 then Press Enter.
-- The computer Restarts.
Check the functionality and write back to us with results, I'd be glad to assist further.

Awaiting your response!

Thanks for your response.

1. Hardware Diagnostics run shows all tests Pass in Blue Screen.

2.BIOS Test: I can see BIOS version A15(12/25/2008)

Even if I press any audio volume key then it helps in rebooting the system.

This problem starts 2 days back whem my mouse pointer frezed and system got hanged.

After then I restarted the system and could not able to reboot it.

And now somehow I can reboot the system by pressing these keys.

Also touchpad is not working.

Regards

Shankar

Hi Shankar,

Thank you for replying,

In this case, try booting the computer into safe mode. To boot into safe mode, follow the steps mentioned below.
-- Restart the computer.
-- Keep tapping F8 on the Dell Logo Screen.
-- Once the computer enters Advanced Boot Option, select Safe Mode.
-- Press Enter.
-- Check if the computer is doing the same thing in safe mode.

Please write back to us with the results.

Hi Allen,

Even in safe mode it is doing the same thing.

Computer will not reboot unless I press the button(CD/DVD eject button) or even if I press audio volume button then it helps in rebooting.

Same thing happens while shutdown

Regards

Shankar

Hi,

I would request you to provide the system model and operating system installed on your computer. 
Please write back to us, would be glad to assist further. 

Hi,

I would suggest updating the BIOS to the latest version. Refer the following link to update the latest version of BIOS:  http://dell.to/T425rE

To update few things to ensure before updating the Bios is, the Ac Adapter should be plugged in and the battery should have minimum of 10% charge. No other peripherals should be connected to the computer. Please ensure that the Bios update should not be interrupted.

Please write back if you have any further questions.

Hi,

In Dell website the latest version of BIOS showing as A15 Release Date:  1/7/2009 .

In my system also the Version of BIOS showing as A15((12/25/2008)

Do I still need to go and update the BIOS from Dell website.

Regards

Shankar

Hi Shankar,

I would suggest you to update the BIOS to A15  Release Date:  1/7/2009 .  

Hi,

I updated the BIOS by downloading fron Dell site and executing the file and rebooting laptop.

Still when I go to System Info I can see the same BIOS version A15(12/25/20008)

Regards

Shankar