Unsolved
This post is more than 5 years old
3 Posts
0
34292
January 15th, 2017 18:00
Xps 13 (9360) headphone jack not working
Xps 13 9360
New
Just.tried to plug in the headphones i use for my phone. Didn't work.
Didn't want to force it so... Please help.. are there issues woth compatibility?
What kind of earbud will work.
Thanks
No Events found!
Jbh4970
3 Posts
0
January 16th, 2017 08:00
What thread is previously relevant?
Is it a 'driver' issue?
Saltgrass
6 Operator
•
4.3K Posts
•
15.9K Points
0
January 16th, 2017 08:00
There have been quite a few threads on this so can we assume you have gone through the Sticky?
You do or do not get a popup when you plug in the headphones?
Most phone earbuds will work but I did see one with a 4 ring (5 connector) plug which may have a problem....
Jbh4970
3 Posts
0
January 16th, 2017 08:00
Whats the sticky?
Saltgrass
6 Operator
•
4.3K Posts
•
15.9K Points
0
January 16th, 2017 09:00
Try this for the first link, hopefully it will lead to some relevant info.
en.community.dell.com/.../19510764
We know, if you have a combined Audio port, if you do not get the popup window to select a device, the headset will not be recognized.
If you don't get the popup window on a combined audio port system, the plug is not fully inserted or the service which handles the popup is not available...
ngleaney
2 Posts
2
June 4th, 2017 10:00
This seems to have arisen again after the Windows 10 Creators Update. I found the issue resolved for me by installing the latest drivers (updated in May 17) and ensuring that the Realtek Audio Manager and Realtek I2S Audio Background Proc were enabled in Task Manager -> Start-up.
When I first checked they had both been disabled during or as a result of the Windows update.
All working again now and when I plug headphones in I am now prompted correctly.