cherub1
1 Copper

asking for password because it is protected by a password authentication system

my dell laptop turns on but it goes to a screen that says it is protected by a password authentication system and ask for a password but it will not let you type in anything and after pushing enter 3 times it shuts down....went to www.dellsupport.com and I do not see this problem discussed anywhere. I have tried pushing the F2 and the F8 and it will not go off of that screen.

0 Kudos
11 Replies
8 Xenon

Re: asking for password because it is protected by a password authentication system

You need to call Dell with verification of ownership -- they'll generate a master password for you.  There is a $60 suppot call charge unless you're in warranty.

0 Kudos
DELL-Saharsh K
4 Beryllium

Re: asking for password because it is protected by a password authentication system

Hi cherub1,

It appears that it is asking for the BIOS password.

You may send me the system information via private message (click my username and then click Start Conversation). Please include the following information:

  • System Service Tag.
  • Account Holder's Name.
  • Exact Error Message as it appears on screen (including any * sign or # sign).

Please reply with the information.

Thanks & Regards
Saharsh K
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.
cherub1
1 Copper

Re: asking for password because it is protected by a password authentication system

tag # <Admin Note: removed per privacy policy~RK>

Cheryl Richardson and I bought it from 
AARONS Rentals

Dell Inc.

www.dell.com

This computer system, #<Admin Note: removed per privacy policy~RK>, is protected by a password authentication system. You cannot access the data on this computer without the correct password.

Please type in the system or administrator password and press ENTER. 

0 Kudos
8 Xenon

Re: asking for password because it is protected by a password authentication system

Return the system to the seller and insist that either the password be removed, or on a refund.

0 Kudos
DELL-Saharsh K
4 Beryllium

Re: asking for password because it is protected by a password authentication system

@ejn63: Appreciate your inputs.

@Cheryl: If you haven't considered returning the system (as suggested by ejn63). I have your system details and I can try to generate a master password. Let me know, how you would like to proceed.

Please reply if you have any further questions.

Thanks & Regards
Saharsh K
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.
0 Kudos
slintak0
1 Copper

RE: asking for password because it is protected by a password authentication system

hi.I have been asked by my sister in law, to sort out her late husbands Dell laptop. My brother passed away last year and and never told them what the pasword was. The message on the screen says " This computer system, #<Admin Note: removed per privacy policy~RK>-595B, is protected by a password authentication system. You cannot access the data on this computer without the correct password. Please type in the primary or administrator password and press [Enter] " I would really appreciate any help you can give with regards to this as its going to be used by her two young children. THank you.

0 Kudos
8 Xenon

RE: asking for password because it is protected by a password authentication system

She just needs to call Dell with verification of ownership -- they will generate a password she can use to clear the existing one.

0 Kudos
shawnxp2002
1 Copper

RE: asking for password because it is protected by a password authentication system

I contacted Dell gave all the info and owner info. They gave me two passwords but both of them do not work. Now what do I do. This is an 1tb SSD I dont want to just go buy another one.... 

0 Kudos
Hunter.f
1 Copper

RE: asking for password because it is protected by a password authentication system

What is a master password for a dell laptop latitude?Please tell me bc I don't know

0 Kudos