my dell laptop turns on but it goes to a screen that says it is protected by a password authentication system and ask for a password but it will not let you type in anything and after pushing enter 3 times it shuts down....went to www.dellsupport.com and I do not see this problem discussed anywhere. I have tried pushing the F2 and the F8 and it will not go off of that screen.
You need to call Dell with verification of ownership -- they'll generate a master password for you. There is a $60 suppot call charge unless you're in warranty.
It appears that it is asking for the BIOS password.
You may send me the system information via private message (click my username and then click Start Conversation). Please include the following information:
Please reply with the information.
Cheryl Richardson and I bought it from
Please type in the system or administrator password and press ENTER.
@ejn63: Appreciate your inputs.
@Cheryl: If you haven't considered returning the system (as suggested by ejn63). I have your system details and I can try to generate a master password. Let me know, how you would like to proceed.
Please reply if you have any further questions.
She just needs to call Dell with verification of ownership -- they will generate a password she can use to clear the existing one.
I contacted Dell gave all the info and owner info. They gave me two passwords but both of them do not work. Now what do I do. This is an 1tb SSD I dont want to just go buy another one....