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DELL-Brian B

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February 29th, 2016 00:00

back to the top Dell TB15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 07-28-16]

Use Dell Command | Update to install Dell Thunderbolt™ Dock (TB15) drivers for Latitude E5570 / 7275 / 7370 / Precision 3510 / 5510 / XPS 15-9550 / XPS 13-9350 & XPS 12-9250

Dell provides the Dell Command | Update Application on a business client supported platforms to simplify the BIOS, firmware & driver update experience. This application is located under the "Systems Management" section of the Dell Support website (www.dell.com/support). Be sure to pick your system type from the list or enter your service tag to ensure you get the right version for your system.

  • Install the Dell Command | Update v2.2.0 available for the system in the "Systems Management" section to obtain the latest firmware and drivers.

http://downloads.dell.com/FOLDER03810413M/1/Systems-Management_Application_P52W9_WN32_2.2.0_A00.EXE

NOTE: The application allows users to download and install the latest firmware and drivers on their systems, including

  1. System BIOS
  2. Intel Thunderbolt Controller Driver
  3. Intel Thunderbolt 3 Firmware Update
  4. ASMedia USB 3.0 Extended Host Controller Driver
  5. Realtek USB GBE Ethernet Controller Driver
  6. Realtek USB Audio Driver

Other than above automatic installation, it’s recommended that users download and install the Dell Dock Firmware Update utility (expected to be available to download by August 2016) and Intel HD Graphics Driver manually.

Back to the Top 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Dell Thunderbolt™ Dock (TB15) Installation Guide for Latitude E5570 / Precision 3510

The latest BIOS, drivers and Firmware can be downloaded at the Dell Support website (www.dell.com/support). Dell highly recommends installing the following BIOS / Drivers step by step in the prescribed order to ensure optimal performance. Failure to install BIOS, drivers and Firmware in this document may result in undesirable performance.

  1. Connect the AC adapter to the Dell Thunderbolt™ Dock (TB15) and then connect the Thunderbolt™ 3 (Type-C) connector to the computer.
  2. Search your system model name under Select a Product selection or enter the service tag of your system to locate Drivers & downloads page on the Dell Support website (www.dell.com/support). Change the OS to view all available updates for your system.
  3. Flash the latest Basic Input/Output System (BIOS) available for the system. This is posted in the "BIOS" section.

http://downloads.dell.com/FOLDER03796988M/1/Latitude_E5x70_Precision_3510_1.7.3.exe

NOTE: Restart the system before the next step.

  1. Install the Intel Thunderbolt Controller Driver available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03795588M/1/Docks_Stands_Driver_2VCD4_WN32_16.1.47.275_A02.EXE

  1. Install the Intel Thunderbolt 3 Firmware Update available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03798151M/1/Intel_TBT3_FW_UPDATE_NVM16_A04_2.16.01.003.exe

NOTE: Restart the system before the next step.

  1. Install the Intel HD Graphics Driver available for the system. This is posted in the "Video" section.

http://downloads.dell.com/FOLDER03788600M/1/Video_Driver_N8YN8_WN32_20.19.15.4454_A03.EXE

  1. Install the ASMedia USB 3.0 Extended Host Controller for Dell Thunderbolt™ Dock available for the system. . This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03578208M/1/Chipset_Driver_YM9TJ_WN32_1.16.33.1_A02.EXE

  1. Install the ASMedia USB 3.0 Extended Host Firmware Utility available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03771609M/5/USB_Utility_ASMedia_A00_WIN_H43H3_ZPE.exe

NOTE: Restart the system before the next step.

  1. Install the Realtek USB GBE Ethernet Controller Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03520011M/7/Docks_Stands_Driver_9YCY0_WN64_2.43.2015.1225_A01_02.EXE

  1. Install the Realtek USB Audio Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

NOTE: Restart the system before the next step.

  1. Install the Dell Dock Firmware Update Tool (expected to be available to download by August 2016) for the system in the "Docks & Stands" section.

NOTE: After the update process completes, it’s desired to shut down the computer and perform below steps in order to make the new firmware take effect.

  1. Power off the system.
  2. Disconnect the Thunderbolt 3 (Type-C) cable from the computer and then remove the AC adapter of TB15 dock from the power outlet.
  3. Then follow the recommended steps of connecting the AC adapter to the TB15 dock first and then attaching the Thunderbolt cable to the computer.
  4. Power on the computer with the docking station connected.

Back to the Top

Dell Thunderbolt™ Dock (TB15) Installation Guide for Latitude 7275 / XPS 12-9250

The latest BIOS, drivers and Firmware can be downloaded at the Dell Support website (www.dell.com/support). Dell highly recommends installing the following BIOS / Drivers step by step in the prescribed order to ensure optimal performance. Failure to install BIOS, drivers and Firmware in this document may result in undesirable performance.

  1. Connect the AC adapter to the Dell Thunderbolt™ Dock (TB15) and then connect the Thunderbolt™ 3 (Type-C) connector to the computer.
  2. Search your system model name under Select a Product selection or enter the service tag of your system to locate Drivers & downloads page on the Dell Support website (www.dell.com/support). Change the OS to view all available updates for your system.
  1. Flash the latest Basic Input/Output System (BIOS) available for the system. This is posted in the "BIOS" section.

http://downloads.dell.com/FOLDER03814070M/1/XPS_9250_Latitude_7275_01.01.17.exe

NOTE: Restart the system before the next step.

  1. Install the Intel Thunderbolt Controller Driver available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03795588M/1/Docks_Stands_Driver_2VCD4_WN32_16.1.47.275_A02.EXE

  1. Install the Intel Thunderbolt 3 Firmware Update available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03798151M/1/Intel_TBT3_FW_UPDATE_NVM16_A04_2.16.01.003.exe

NOTE: Restart the system before the next step.

  1. Install the Intel HD Graphics Driver available for the system. This is posted in the "Video" section.

http://downloads.dell.com/FOLDER03730414M/1/Video_Driver_JM0JP_WN32_20.19.15.4454_A02.EXE

  1. Install the ASMedia USB 3.0 Extended Host Controller for Dell Thunderbolt™ Dock available for the system. . This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03578208M/1/Chipset_Driver_YM9TJ_WN32_1.16.33.1_A02.EXE

  1. Install the ASMedia USB 3.0 Extended Host Firmware Utility available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03771609M/5/USB_Utility_ASMedia_A00_WIN_H43H3_ZPE.exe

NOTE: Restart the system before the next step.

  1. Install the Realtek USB GBE Ethernet Controller Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03520011M/7/Docks_Stands_Driver_9YCY0_WN64_2.43.2015.1225_A01_02.EXE

  1. Install the Realtek USB Audio Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

NOTE: Restart the system before the next step.

  1. Install the Dell Dock Firmware Update Tool (expected to be available to download by August 2016) for the system in the "Docks & Stands" section.

NOTE: After the update process completes, it’s desired to shut down the computer and perform below steps in order to make the new firmware take effect.

  1. Power off the system.
  1. Disconnect the Thunderbolt 3 (Type-C) cable from the computer and then remove the AC adapter of TB15 dock from the power outlet.
  2. Then follow the recommended steps of connecting the AC adapter to the TB15 dock first and then attaching the Thunderbolt cable to the computer.
  3. Power on the computer with the docking station connected.

Back to the Top 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Dell Thunderbolt™ Dock (TB15) Installation Guide for Latitude 7370

The latest BIOS, drivers and Firmware can be downloaded at the Dell Support website (www.dell.com/support). Dell highly recommends installing the following BIOS / Drivers step by step in the prescribed order to ensure optimal performance. Failure to install BIOS, drivers and Firmware in this document may result in undesirable performance.

  1. Connect the AC adapter to the Dell Thunderbolt™ Dock (TB15) and then connect the Thunderbolt™ 3 (Type-C) connector to the computer.
  1. Search your system model name under Select a Product selection or enter the service tag of your system to locate Drivers & downloads page on the Dell Support website (www.dell.com/support). Change the OS to view all available updates for your system.
  2. Flash the latest Basic Input/Output System (BIOS) available for the system. This is posted in the "BIOS" section.

http://downloads.dell.com/FOLDER03810970M/1/Latitude_7370_01.04.05.exe

NOTE: Restart the system before the next step.

  1. Install the Intel Thunderbolt Controller Driver available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03795588M/1/Docks_Stands_Driver_2VCD4_WN32_16.1.47.275_A02.EXE

  1. Install the Intel Thunderbolt 3 Firmware Update available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03798151M/1/Intel_TBT3_FW_UPDATE_NVM16_A04_2.16.01.003.exe

NOTE: Restart the system before the next step.

  1. Install the Intel HD Graphics Driver available for the system. This is posted in the "Video" section.

http://downloads.dell.com/FOLDER03788600M/1/Video_Driver_N8YN8_WN32_20.19.15.4454_A03.EXE

  1. Install the ASMedia USB 3.0 Extended Host Controller for Dell Thunderbolt™ Dock available for the system. . This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03578208M/1/Chipset_Driver_YM9TJ_WN32_1.16.33.1_A02.EXE

  1. Install the ASMedia USB 3.0 Extended Host Firmware Utility available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03771609M/5/USB_Utility_ASMedia_A00_WIN_H43H3_ZPE.exe

NOTE: Restart the system before the next step.

  1. Install the Realtek USB GBE Ethernet Controller Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03520011M/7/Docks_Stands_Driver_9YCY0_WN64_2.43.2015.1225_A01_02.EXE

  1. Install the Realtek USB Audio Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03585219M/1/Audio_Driver_0PP6T_WN32_6.3.9600.44_A02.EXE

NOTE: Restart the system before the next step.

  1. Install the Dell Dock Firmware Update Tool (expected to be available to download by August 2016) for the system in the "Docks & Stands" section.

NOTE: After the update process completes, it’s desired to shut down the computer and perform below steps in order to make the new firmware take effect.

  1. Power off the system.
  1. Disconnect the Thunderbolt 3 (Type-C) cable from the computer and then remove the AC adapter of TB15 dock from the power outlet.
  2. Then follow the recommended steps of connecting the AC adapter to the TB15 dock first and then attaching the Thunderbolt cable to the computer.
  3. Power on the computer with the docking station connected.

Back to the Top

Dell Thunderbolt™ Dock (TB15) Installation Guide for Precision 5510

The latest BIOS, drivers and Firmware can be downloaded at the Dell Support website (www.dell.com/support). Dell highly recommends installing the following BIOS / Drivers step by step in the prescribed order to ensure optimal performance. Failure to install BIOS, drivers and Firmware in this document may result in undesirable performance.

  1. Connect the AC adapter to the Dell Thunderbolt™ Dock (TB15) and then connect the Thunderbolt™ 3 (Type-C) connector to the computer.
  1. Search your system model name under Select a Product selection or enter the service tag of your system to locate Drivers & downloads page on the Dell Support website (www.dell.com/support). Change the OS to view all available updates for your system.
  2. Flash the latest Basic Input/Output System (BIOS) available for the system. This is posted in the "BIOS" section.

http://downloads.dell.com/FOLDER03800318M/1/Precision_5510_1.2.10.exe

NOTE: Restart the system before the next step.

  1. Install the Intel Thunderbolt Controller Driver available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03795588M/1/Docks_Stands_Driver_2VCD4_WN32_16.1.47.275_A02.EXE

  1. Install the Intel Thunderbolt 3 Firmware Update available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03798151M/1/Intel_TBT3_FW_UPDATE_NVM16_A04_2.16.01.003.exe

NOTE: Restart the system before the next step.

  1. Install the Intel HD Graphics Driver available for the system. This is posted in the "Video" section.

http://downloads.dell.com/FOLDER03761002M/2/Video_Driver_CK7GP_WN32_20.19.15.4454_A06.EXE

  1. Install the ASMedia USB 3.0 Extended Host Controller for Dell Thunderbolt™ Dock available for the system. . This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03578208M/1/Chipset_Driver_YM9TJ_WN32_1.16.33.1_A02.EXE

  1. Install the ASMedia USB 3.0 Extended Host Firmware Utility available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03771609M/5/USB_Utility_ASMedia_A00_WIN_H43H3_ZPE.exe

NOTE: Restart the system before the next step.

  1. Install the Realtek USB GBE Ethernet Controller Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03520011M/7/Docks_Stands_Driver_9YCY0_WN64_2.43.2015.1225_A01_02.EXE

  1. Install the Realtek USB Audio Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

NOTE: Restart the system before the next step.

  1. Install the Dell Dock Firmware Update Tool (expected to be available to download by August 2016) for the system in the "Docks & Stands" section.

NOTE: After the update process completes, it’s desired to shut down the computer and perform below steps in order to make the new firmware take effect.

  1. Power off the system.
  2. Disconnect the Thunderbolt 3 (Type-C) cable from the computer and then remove the AC adapter of TB15 dock from the power outlet.
  3. Then follow the recommended steps of connecting the AC adapter to the TB15 dock first and then attaching the Thunderbolt cable to the computer.
  4. Power on the computer with the docking station connected.

Back to the Top

Dell Thunderbolt™ Dock (TB15) Installation Guide for XPS 15-9550

The latest BIOS, drivers and Firmware can be downloaded at the Dell Support website (www.dell.com/support). Dell highly recommends installing the following BIOS / Drivers step by step in the prescribed order to ensure optimal performance. Failure to install BIOS, drivers and Firmware in this document may result in undesirable performance.

  1. Connect the AC adapter to the Dell Thunderbolt™ Dock (TB15) and then connect the Thunderbolt™ 3 (Type-C) connector to the computer.
  2. Search your system model name under Select a Product selection or enter the service tag of your system to locate Drivers & downloads page on the Dell Support website (www.dell.com/support). Change the OS to view all available updates for your system.
  3. Flash the latest Basic Input/Output System (BIOS) available for the system. This is posted in the "BIOS" section.

http://downloads.dell.com/FOLDER03800340M/1/XPS_9550_1.2.10.exe

NOTE: Restart the system before the next step.

  1. Install the Intel Thunderbolt Controller Driver available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03795588M/1/Docks_Stands_Driver_2VCD4_WN32_16.1.47.275_A02.EXE

  1. Install the Intel Thunderbolt 3 Firmware Update available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03798151M/1/Intel_TBT3_FW_UPDATE_NVM16_A04_2.16.01.003.exe

NOTE: Restart the system before the next step.

  1. Install the Intel HD Graphics Driver available for the system. This is posted in the "Video" section.

http://downloads.dell.com/FOLDER03761002M/2/Video_Driver_CK7GP_WN32_20.19.15.4454_A06.EXE

  1. Install the ASMedia USB 3.0 Extended Host Controller for Dell Thunderbolt™ Dock available for the system. . This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03578208M/1/Chipset_Driver_YM9TJ_WN32_1.16.33.1_A02.EXE

  1. Install the ASMedia USB 3.0 Extended Host Firmware Utility available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03771609M/5/USB_Utility_ASMedia_A00_WIN_H43H3_ZPE.exe

NOTE: Restart the system before the next step.

  1. Install the Realtek USB GBE Ethernet Controller Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03520011M/7/Docks_Stands_Driver_9YCY0_WN64_2.43.2015.1225_A01_02.EXE

  1. Install the Realtek USB Audio Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

NOTE: Restart the system before the next step.

  1. Install the Dell Dock Firmware Update Tool (expected to be available to download by August 2016) for the system in the "Docks & Stands" section.

NOTE: After the update process completes, it’s desired to shut down the computer and perform below steps in order to make the new firmware take effect.

  1. Power off the system.
  2. Disconnect the Thunderbolt 3 (Type-C) cable from the computer and then remove the AC adapter of TB15 dock from the power outlet.
  3. Then follow the recommended steps of connecting the AC adapter to the TB15 dock first and then attaching the Thunderbolt cable to the computer.
  4. Power on the computer with the docking station connected.

Back to the Top

Dell Thunderbolt™ Dock (TB15) Installation Guide for XPS 13-9350

The latest BIOS, drivers and Firmware can be downloaded at the Dell Support website (www.dell.com/support). Dell highly recommends installing the following BIOS / Drivers step by step in the prescribed order to ensure optimal performance. Failure to install BIOS, drivers and Firmware in this document may result in undesirable performance.

  1. Connect the AC adapter to the Dell Thunderbolt™ Dock (TB15) and then connect the Thunderbolt™ 3 (Type-C) connector to the computer.
  2. Search your system model name under Select a Product selection or enter the service tag of your system to locate Drivers & downloads page on the Dell Support website (www.dell.com/support). Change the OS to view all available updates for your system.
  3. Flash the latest Basic Input/Output System (BIOS) available for the system. This is posted in the "BIOS" section.

http://downloads.dell.com/FOLDER03769593M/1/XPS_9350_1.4.4.exe

NOTE: Restart the system before the next step.

  1. Install the Intel Thunderbolt Controller Driver available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03795588M/1/Docks_Stands_Driver_2VCD4_WN32_16.1.47.275_A02.EXE

  1. Install the Intel Thunderbolt 3 Firmware Update available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03798151M/1/Intel_TBT3_FW_UPDATE_NVM16_A04_2.16.01.003.exe

NOTE: Restart the system before the next step.

  1. Install the Intel HD Graphics Driver available for the system. This is posted in the "Video" section.

http://downloads.dell.com/FOLDER03743273M/1/9350_Video_Driver_4XM7X_WN32_20.19.15.4454_A05.EXE

  1. Install the ASMedia USB 3.0 Extended Host Controller for Dell Thunderbolt™ Dock available for the system. . This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03578208M/1/Chipset_Driver_YM9TJ_WN32_1.16.33.1_A02.EXE

  1. Install the ASMedia USB 3.0 Extended Host Firmware Utility available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03771609M/5/USB_Utility_ASMedia_A00_WIN_H43H3_ZPE.exe

NOTE: Restart the system before the next step.

  1. Install the Realtek USB GBE Ethernet Controller Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03520011M/7/Docks_Stands_Driver_9YCY0_WN64_2.43.2015.1225_A01_02.EXE

  1. Install the Realtek USB Audio Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

NOTE: Restart the system before the next step.

  1. Install the Dell Dock Firmware Update Tool (expected to be available to download by August 2016) for the system in the "Docks & Stands" section.

NOTE: After the update process completes, it’s desired to shut down the computer and perform below steps in order to make the new firmware take effect.

  1. Power off the system.
  2. Disconnect the Thunderbolt 3 (Type-C) cable from the computer and then remove the AC adapter of TB15 dock from the power outlet.
  3. Then follow the recommended steps of connecting the AC adapter to the TB15 dock first and then attaching the Thunderbolt cable to the computer.
  4. Power on the computer with the docking station connected.

Back to the Top

 

 

 

imremahcp

13 Posts

March 16th, 2016 10:00

imremahcp / Dan Switzer> I've been doing the same thing to revive my mDP connection. Actually posted about it at the bottom of this thread in case you want the full detail (last part of my message): Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

This workaround seems to do some type of reset on the DP hub and worked fine until I tried to properly fix the issue by using a different DVI cable to my second LCD via the dock HDMI (still using my HDMI to DVI adapter).

Once I did that, the mDP reset trick stopped working, and also brought about a new issue: no longer able to turn on my first monitor (mDP) after turning it off! The only way to recover the mDP connection at that point was to reboot the XPS.

So my next test was to eliminate the HDMI to DVI adapter on the second monitor by replacing it with a straight HDMI -> DVI cable. The mDP reset trick started working again, but only in some cases -- and still not if I turned off that first monitor (actually a UHD TV connected to dock mDP via mDP -> HDMI 2.0 active adapter). I noticed that if I moved that HDMI cable from HDMI 1 to HDMI 2 on the TV, it would ALSO revive the mDP connection.

I then decided to move the second monitor to the dock VGA so I dug out my old cables, connected a straight VGA -> VGA cable from second monitor to dock. Second monitor comes on.. and guess what? I'm also now able to get a solid 4k 60p 4:4:4 signal on the first monitor! I'm still using the active adapter and have another one on the way along with a better HDMI cable so if this continues to work, I'll just send them back.

So to clarify, my first monitor is the 4k (UHD) display connected to mDP in the dock using an mDP to HDMI 2.0 active adapter. And my second monitor is an FHD display, now connected to VGA in the dock. Never had a problem with monitor #2 -- only problems with monitor #1 when monitor #2 was connected to HDMI in the dock using an HDMI to DVI passive adapter.

Thysanoptera posted this in the other thread:
"Mini DP and HDMI is Port 2, full size DP and VGA are Port 1 on the dock (as seen in DisplayPort Topology in Intel driver). I assume that they are being driven by two separate synaptics chips, vmm3320 and 3330. Port 1 in my case goes off after some time in use (full size DP and VGA goes blank), while there are no issues at all with Port 2 (mini DP and HDMI)".

Based on my testing and what Thysanoptera mentioned, I believe DP hub #2 (vmm3330) used by the mDP/HDMI ports can handle more bandwidth than DP hub #1 (vmm3320) -- DP/VGA. Also makes sense as I would think VGA pulls a lighter load.

More bandwidth = more heat. My dock doesn't feel hot on the outside, but if these issues are heat-related, maybe a good approach would be to try balancing the load -- ie. don't plug two high-res displays into one DP hub. I'm only running FHD 60p on DP hub #1 (VGA), and UHD 60p on DP hub #2 (mDP). I am no longer using HDMI in the dock, and it has been solid at 60p for several hours now (first time since I got the dock ~3 weeks ago).

It might help if people posted which ports on the dock they're using, along with the resolution and refresh rate (and if any adapters are in use). I may be wrong in the idea of balancing bandwidth but it may have been what solved my problems. Again, make sure you're using known-working cables.
Thanks for the info!  This is a bit confusing to me though as far as ports, hubs, chips, etc..  I'm not that tech savvy, just enough to be dangerous!

To reiterate, I have the following connections.  Not using adapters, just straight cables.

Dock>>>Monitor: HMDI>>>HDMI cable & DP>>>DVI cable

If, as you suspect, the Mini DP and HDMI is Port 2 and the full size DP and VGA are Port 1 AND they are being driven by two separate Synaptics chips, does it stand to reason that if switch to a MiniDP>>>DVI cable I might get more stability? 

We'll find out because I just ordered a MiniDP>>>DVI cable...I'll update next week.

chromatics

15 Posts

March 16th, 2016 10:00

Sounds like what you've got now is already balancing the load. You've ordered a mDP to DVI cable which will put both your monitors on the same hub/port #2; vmm3330. But that's fine given the number of variables at play; software config, different cables/displays etc. In fact, since I posted, things have taken a turn: my second monitor started shutting off, and the first monitor went back to behaving how it was (except the mDP reset trick still works).

Sorry if I mislead anyone, it seemed promising as it was working for the first time and for several hours. My configuration may not apply to most since I'm using an adapter for my 4k (UHD) 60p connection but I'll still update here once I receive my new mDP -> HDMI 2.0 adapter (and overpriced HDMI cable).

I'm doing everything I can to address my non-Dell components... patiently waiting for Dell to step up and address any issues relating to the dock. I'm sure there are still things to be ironed out on that side having seen the complaints here.

imremahcp> port/hub in this discussion refers to the same thing: the Synaptics chips in the dock. Thysanoptera referred to the chips as 'ports', then I probably confused it by calling the physical plug (HDMI/DP/mDP/VGA) a 'port'. Which monitors are connected to your dock HDMI and DP plugs?  

BrandonRedder

2 Posts

March 16th, 2016 11:00

Just got my xps 15 (9550) and TB15 dock and am experiencing the same problems most of you are. Should I keep messing with this or should I send it back. I really don't have money to replace this if dell doesn't fix it before my warranty runs out, but also don't want to return it right before they put out a patch. Is their any number I can call to speak with their support staff, I paid for their "complete care" for the laptop... This is a horrible mess.

Thank you,
Brandon

imremahcp

13 Posts

March 16th, 2016 11:00

Sounds like what you've got now is already balancing the load. You've ordered a mDP to DVI cable which will put both your monitors on the same hub/port #2; vmm3330. But that's fine given the number of variables at play; software config, different cables/displays etc. In fact, since I posted, things have taken a turn: my second monitor started shutting off, and the first monitor went back to behaving how it was (except the mDP reset trick still works).

Sorry if I mislead anyone, it seemed promising as it was working for the first time and for several hours. My configuration may not apply to most since I'm using an adapter for my 4k (UHD) 60p connection but I'll still update here once I receive my new mDP -> HDMI 2.0 adapter (and overpriced HDMI cable).

I'm doing everything I can to address my non-Dell components... patiently waiting for Dell to step up and address any issues relating to the dock. I'm sure there are still things to be ironed out on that side having seen the complaints here.

imremahcp> port/hub in this discussion refers to the same thing: the Synaptics chips in the dock. Thysanoptera referred to the chips as 'ports', then I probably confused it by calling the physical plug (HDMI/DP/mDP/VGA) a 'port'. Which monitors are connected to your dock HDMI and DP plugs?  

Yep, I misread your post and you didn't mislead!  Like I said, not too tech savvy!  :)  After re-reading it, you're correct, I suppose that I am already balancing the load as you say.

kjhkjhjhh

8 Posts

March 16th, 2016 15:00

Any news on the fan issues? Anyone....? When can we expect a fix for this? In my case for the Precision 5510.

And to be clear: I mean the fan of the laptop blowing as soon as connected to the TB15 dock :emotion-7:

mjp2016

3 Posts

March 16th, 2016 15:00

Don't expect Dell support to be very helpful when you call. I was transferred to 6 people by the time I reached someone who even knew what a docking station was and he wasn't up to speed about this issues what so ever. I plan on sending mine back most likely.

BrandonRedder

2 Posts

March 17th, 2016 08:00

I did end up calling Dell Support. I spoke with five different people and had a tech mess with the drivers for about two hours. At the end he found a driver that was updated yesterday (new version released on dell website). The dock worked for about twenty minutes after I finished talking to support and then it died... I have since emailed them and they escalated to the product support team. :emotion-6:

xKloc

19 Posts

March 17th, 2016 11:00

Here's the latest status from support:

Hi Todd,

 

Greetings from Dell.

 

This email is about your recent email conversation with Dell Technical Support about Thunderbolt port issue.

 

Todd - I am sorry about the delay in the resolution, I have escalate the case to our engineering team, as soon as I hear from our engineering team I will write to you.

 

Thank you for your time and patience.

 

If you need further assistance from our end, either you can reply to this mail, or use any of the below mentioned lifelines.

 

  • Live chat with Technical Support / Customer Care you can click on link:

https://channels.us.dell.com/netagent/cimlogin.aspx?questid=62BBF5CB-D621-4129-AFD9-747668ED5FE2&portid=58C187D9-BF06-4386-BF7E-C2D462D2DBC9

 

If your issue is resolved please disregard this email.

 

Thank you for choosing Dell and giving us the opportunity.

 

Regards,

Santu.

Dell | Technical Support Specialist

Shift Time - 10:00 AM to 06:00 PM CST

Weekly Offs: Saturday and Sunday

bull3964

8 Posts

March 18th, 2016 20:00

3 weeks and my return is still sitting as "Open - Unassigned."

What really is terrible is the only time I really have to call is on the weekends and they don't answer the phone (or do online chat) over the weekend.

I had my final straw with the dock last night when I was sitting in the other room and just heard it start going though the connect and disconnect sound over and over again.  Now nothing I seem to do can keep it connected for more than a few minutes.  The thing was working for a full week just fine.  Then it just flips out for no reason and dies.

It's just not worth the hassle anymore.  I need to get my desktop back up and running for other reasons, so there's not much point in the dock now for me.  I could use the $299 elsewhere.

Time to chalk this up as a failed experiment and move on.  It will be interesting to see if the Razer Core has similar issues when it comes out next month.

Edit: And as of this morning I have my shipping label finally.  That's good at least.

tigersoft

1 Message

March 21st, 2016 02:00

 me too..

corygross

18 Posts

March 21st, 2016 08:00

I have brand new XPS 15 9550 with the latest drivers, a TB15 dock, and two Dell P2715Q monitors.  At this point, I am only testing with one monitor, since I haven't been able to get that one working yet.  It comes on for a couple of minutes and then shuts off.  Of course, I'm unable to use the NVidia 960m card in the laptop at all without black-screen crashing.  What a disaster.

ping2016

2 Posts

March 22nd, 2016 17:00

Docks still not working.  We are small biz w/ 35 employees.  Trying to replace old HP equipment, we run all notebooks and docks with monitors keyboards/mouse at desks.

Purchased XPS 9550 last month, along with 2 TB15 docks.  After updating everything I can sometimes get it to work.  However if the laptop ever goes into sleep mode while dock is connected it causes all sorts of havok.  The dock stops working and the connection will cycle repeatedly.  At this point you have to hard turn off the laptop and power cycle the dock to get it to work (if you are lucky).

Also dock will not work while laptop lid is closed (we run dual monitors). 

All sorts of buggy issues.  Dell please fix ASAP or stop selling hardware that doesnt work.  We need to order 10-15 additional units but cannot until this is resolved.

Anonymous

5 Practitioner

 • 

274.2K Posts

March 23rd, 2016 05:00

On the precision 7710, so far the only issue I have had is after I go into the bios setup, I need to power off and reboot the machine a couple of times for the system to see the Thunderbolt USB.  The external monitors work, but no USB or Network through the TB.

When this happens, once in windows, if I go to the TB icon in the task bar and check settings and details, there is unknown listed for most the items.  I do not have a screen shot of exactly what is shows but will get it if it happens again.

I have not changed the default, but in the bios, there is  USB/Thunderbolt Configuration setting.  Under it is a security setting.  One option is to set as no security (first option).  I do not have this selected (it is not default).  The second option is default (I need to go back into bios tonight to see what it is called).   I wonder if part of the issue is a security issue with the system bios and the TB and maybe selecting the no security option will solve some of the issues.  Just a guess. 

Mike

turbochris

10 Posts

March 23rd, 2016 09:00

with the precision 7710 I can keep the lid close with three external DVI screens.  In win 10, I set the power options to do nothing with the lid.  Not sure if that makes a difference.

Are you doing display port linking or are you using each port on the back of the TB15? I'm using all 3 ports on the back (DP, mDP, HDMI) to each screen.   I have my power settings to do nothing.  I don't see the Dell screen at start up with my lid closed.  I'll wait for a bit and open my lid and the start screen is there just waiting.  

Did you make any changes in your BIOS.  We have 7510's, may test on one of those today.

Thanks

Chris

Anonymous

5 Practitioner

 • 

274.2K Posts

March 23rd, 2016 09:00

with the precision 7710 I can keep the lid close with three external DVI screens.  In win 10, I set the power options to do nothing with the lid.  Not sure if that makes a difference.

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