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3459
December 29th, 2016 12:00
dell 7559 recurring BSOD driver_power_state_failure, auto-detect wants to reinstall same drivers over and over
Hi All,
I'm having repeated issues with my 7559 purchased earlier this year. Repeated BSOD's, etc. Here are the issues:
- BSOD stops with a driver power state failure message, then a screen that says it needs to reboot, "gathering information, will restart for you" but it never does.
- Ridiculously slow response from File Explorer (spinning blue wheel)
- Office slow to open
- Office & other apps fall into a "non responding" state frequently
- Dell driver auto-detect wants to install the same driver over and over, with or without repeated restarts, run as administrator, etc
Can someone please help? I've tried everything I've found in forums and on the web. Absent a resolution here, next step is a warranty return + eBay + buy another brand.
Thanks!
No Events found!
LSUFAN51
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December 29th, 2016 14:00
"Dell driver auto-detect wants to install the same driver over and over, with or without repeated restarts, run as administrator, etc"
Do you know which driver or drivers that keep repeating itself ? Please check in device manager and look for any yellow question mark or triangle. At the bottom, left of taskbar, right click windows logo, and then device manager. Please expand the drivers.
LSUFAN51
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December 29th, 2016 14:00
:emotion-2:
I'm assuming windows 10 is on the system....
Please type Troubleshooting Control Panel onto [Cortana} search box, click 'View All', and then run Blue screen troubleshooting.
erin.yarasheski
8 Posts
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January 1st, 2017 17:00
Hey, thanks for the reply. Ran the troubleshooter with no results. It basically said it couldn't find anything.
erin.yarasheski
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January 1st, 2017 17:00
It's the Intel Serial IO Driver, version 40.100.1519.7, A00. Release date 10-7-2016
erin.yarasheski
8 Posts
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January 2nd, 2017 09:00
And, yes, W10 (BIG surprise). I checked for yellow triangles in Device Manager. No triangles but I actually don't see this driver anywhere. Is that odd?
erin.yarasheski
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January 2nd, 2017 11:00
LSUFAN51
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January 2nd, 2017 11:00
Just to be sure, in device manager, you expanded System Devices and then search for Intel Serial IO Driver, version 40.100.1519.7, A00, but didn't see this driver, correct ? If no, at device manager taskbar (keep System devices expanded or open), click on Action, and then click "Scan For Hardware Changes". Hopefully driver will appear.
LSUFAN51
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January 2nd, 2017 11:00
Please run the other troubleshooting tools as well, see image below.
LSUFAN51
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January 2nd, 2017 11:00
There's a Intel Serial IO Driver, version 30.100.1519.7 ,A00 on your Dell Product Support page. Please click on link below and expand Chipset.
www.dell.com/.../advanced
erin.yarasheski
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January 2nd, 2017 11:00
Here's the error log text:
[12/29/16 12:22:34] Update Package Execution Started
[12/29/16 12:22:34] Original command line: "C:\Users\Erin Yarasheski\Desktop\working folder\7559_Chipset_Driver_CM8VV_WN32_30.100.1519.7_A00.EXE"
[12/29/16 12:22:34] DUP Framework EXE Version: 3.4.1.76
[12/29/16 12:22:34] DUP Release: CM8VVA00
[12/29/16 12:22:34] Initializing framework...
[12/29/16 12:22:37] logo.png
[12/29/16 12:23:33] User Command: attended
[12/29/16 12:23:33] DUP Capabilities Value: 41943039 (0x27FFFFF)
[12/29/16 12:23:33] DUP Vendor Software Version: 30.100.1519.7
[12/29/16 12:23:33] Local System/Model Compatible with this Package? Yes
[12/29/16 12:23:35] Local System OS Version: 10.0.0.0
[12/29/16 12:23:35] OS Compatible with this Package? Yes
[12/29/16 12:23:35] Local System OS Language: EN
[12/29/16 12:23:35] Language Compatible with this Package? Yes
[12/29/16 12:23:35] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\7559_C~1.7_A\miniunz.exe
[12/29/16 12:23:35] Extraction-arguments: -x C:\Users\ERINYA~1\Desktop\WORKIN~1\7559_C~1.EXE -o -d C:\PROGRA~3\dell\drivers\7559_C~1.7_A
[12/29/16 12:23:39] Extraction-GetExitCode: 0
[12/29/16 12:23:39] Identified Behavior : attended
[12/29/16 12:23:39] Temporary payload log file name: C:\ProgramData\dell\drivers\7559_Chipset_Driver_CM8VV_WN32_30.100.1519.7_A00\DUP8608.tmp
[12/29/16 12:23:39] Translated Command Line : Setup.exe /report "C:\ProgramData\dell\drivers\7559_Chipset_Driver_CM8VV_WN32_30.100.1519.7_A00\DUP8608.tmp"
[12/29/16 12:23:39] Path : C:\ProgramData\dell\drivers\7559_Chipset_Driver_CM8VV_WN32_30.100.1519.7_A00
[12/29/16 12:23:39] Identified Behavior : attended
[12/29/16 12:38:43] (DupAPI::ExecutePayload): *** Vendor Software Execute Wait Timeout Exceeded
[12/29/16 12:38:43] Append Vendor Software Log: C:\ProgramData\dell\drivers\7559_Chipset_Driver_CM8VV_WN32_30.100.1519.7_A00\DUP8608.tmp
[12/29/16 12:38:43]
--- Start of Vendor Software Log ---
[12/29/16 12:38:43] Unicode payload log file detected.
[12/29/16 12:38:43] 2016:12:29 12:23:46:234:
2016:12:29 12:23:46:250: >>> Log start
2016:12:29 12:23:46:250: Mutex with given name doesn't exist. Creating new one.
2016:12:29 12:23:46:300: Obtained mutex succesfully.
2016:12:29 12:23:46:303: Single-instance mutex has been obtained
2016:12:29 12:23:46:318: Core version: 2.5.48
2016:12:29 12:23:46:318: Setup version: 2.2.14.0
2016:12:29 12:23:46:334: Command line: "C:\ProgramData\Dell\drivers\7559_Chipset_Driver_CM8VV_WN32_30.100.1519.7_A00\Setup.exe" /report "C:\ProgramData\dell\drivers\7559_Chipset_Driver_CM8VV_WN32_30.100.1519.7_A00\DUP8608.tmp"
2016:12:29 12:23:46:350: OS data: 10-0-1-0 64-bit
2016:12:29 12:23:46:381: System up time: 247308 sec
2016:12:29 12:23:46:409: Reboot pending: No
2016:12:29 12:23:46:439: Current UI language: 0409
2016:12:29 12:23:46:456: Language folder: C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp
2016:12:29 12:23:46:741: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 0
2016:12:29 12:23:47:034: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 0
2016:12:29 12:23:47:295: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 0
2016:12:29 12:23:47:568: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 0
2016:12:29 12:23:48:032: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 0
2016:12:29 12:23:48:350: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 3
2016:12:29 12:23:48:635: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 0
2016:12:29 12:23:48:967: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 0
2016:12:29 12:23:49:260: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 0
2016:12:29 12:23:49:532: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 0
2016:12:29 12:23:49:865: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 0
2016:12:29 12:23:50:183: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\it-IT\IntelCommon.dll. Lang 0410. Rank 0
2016:12:29 12:23:50:528: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\ja-JP\IntelCommon.dll. Lang 0411. Rank 0
2016:12:29 12:23:50:797: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\ko-KR\IntelCommon.dll. Lang 0412. Rank 0
2016:12:29 12:23:51:088: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\nb-NO\IntelCommon.dll. Lang 0414. Rank 0
2016:12:29 12:23:51:347: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\nl-NL\IntelCommon.dll. Lang 0413. Rank 0
2016:12:29 12:23:51:609: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\pl-PL\IntelCommon.dll. Lang 0415. Rank 0
2016:12:29 12:23:51:864: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\pt-BR\IntelCommon.dll. Lang 0416. Rank 0
2016:12:29 12:23:52:156: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\pt-PT\IntelCommon.dll. Lang 0816. Rank 0
2016:12:29 12:23:52:607: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\ru-RU\IntelCommon.dll. Lang 0419. Rank 0
2016:12:29 12:23:53:063: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\sk-SK\IntelCommon.dll. Lang 041B. Rank 0
2016:12:29 12:23:53:517: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\sl-SI\IntelCommon.dll. Lang 0424. Rank 0
2016:12:29 12:23:53:944: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\sv-SE\IntelCommon.dll. Lang 041D. Rank 0
2016:12:29 12:23:54:375: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\th-TH\IntelCommon.dll. Lang 041E. Rank 0
2016:12:29 12:23:54:848: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\tr-TR\IntelCommon.dll. Lang 041F. Rank 0
2016:12:29 12:23:55:249: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\zh-CN\IntelCommon.dll. Lang 0804. Rank 0
2016:12:29 12:23:55:659: Found C:\Users\ERINYA~1\AppData\Local\Temp\IIF9FDA.tmp\zh-TW\IntelCommon.dll. Lang 0404. Rank 0
2016:12:29 12:23:55:750: Loading language 0409
2016:12:29 12:23:55:868: Setup mode: Modify
2016:12:29 12:23:55:890: Looking for OS: 6.1.1 6.3.1 10.0.1
2016:12:29 12:23:55:915: OS check passed
2016:12:29 12:23:55:942: .NET not required, skipping requirement check
2016:12:29 12:23:55:967: Not a first install, skipping HW check
2016:12:29 12:23:55:996: Architecture supported: x86
2016:12:29 12:23:56:012: Architecture supported: x64
2016:12:29 12:23:56:065: Package folder is C:\Users\ERINYA~1\AppData\Local\Temp\IIFC545.tmp
2016:12:29 12:23:56:283: Package information;
2016:12:29 12:23:56:314: Type MSI: ID='{A2E02A9B-E18C-4F02-B3B8-89B17FAE1A54}', Installed version: 30.100.1519.07, Extracted: Yes
2016:12:29 12:23:56:526: Preparing UI
2016:12:29 12:23:56:608: Reading storyboard
2016:12:29 12:23:56:624: Page count: 8
2016:12:29 12:23:56:667: Added: Welcome
2016:12:29 12:23:56:693: Added: Modify
2016:12:29 12:23:56:724: Added: License
2016:12:29 12:23:56:763: Added: Readme
2016:12:29 12:23:56:810: Added: Confirm
2016:12:29 12:23:56:826: Added: Progress
2016:12:29 12:23:56:848: Added: Finish
2016:12:29 12:23:56:879: Added: Error
2016:12:29 12:23:56:895: Reading string map
2016:12:29 12:23:56:943: No string map present
2016:12:29 12:23:57:228: Showing page: Modify
2016:12:29 12:33:39:972: Setup thread started
2016:12:29 12:33:40:003: Showing page: Progress
2016:12:29 12:38:02:971: Beginning transaction ID=1
2016:12:29 12:38:03:002: Installing 'SerialIO_x64.msi'
2016:12:29 12:38:03:036: Properties 'PRODUCTFOLDER="C:\Program Files\Intel\Intel(R) Serial IO\" REBOOT=ReallySuppress IIF_OVERWRITE=1 REINSTALL=ALL REINSTALLMODE=dmus'
2016:12:29 12:38:03:061: Setting MSI log file to 'IntelSerialIO_MSI.log'. Verbosity level is 4096
[12/29/16 12:38:43]
--- End of Vendor Software Log ---
[12/29/16 12:38:43] Vendor Software Return Code: 259
[12/29/16 12:38:43] (FileUtility::DeleteDirectoryTree): *** DeleteFile() has reported failure. The error message reported by the system is: The process cannot access the file because it is being used by another process.
[12/29/16 12:38:44] logo.png
[12/29/16 12:38:44] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[12/29/16 12:38:44] Name of Exit Code:
[12/29/16 12:38:44] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[12/29/16 12:38:44] Exit Code set to: 1 (0x1)
[12/29/16 12:38:44] Result: FAILURE
[12/29/16 12:38:49] Open file: C:\ProgramData\Dell\UpdatePackage\Log\7559_Chipset_Driver_CM8VV_WN32_30.100.1519.7_A00.txt
erin.yarasheski
8 Posts
0
January 2nd, 2017 11:00
Hey thanks again for the reply LSU. That's the exact driver I've installed over and over, and yet the auto-detect wants to install it again.
Unfortunately, I don't even see System Devices in Device Manager :
LSUFAN51
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January 2nd, 2017 12:00
If all troubleshooting fails then I suggest you reset windows 10. Please click on link below:
youtu.be/eXaO_sw9a-U
LSUFAN51
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January 2nd, 2017 12:00
According to the file dump, the system is experiencing a problem with the Chipset driver (Intel Serial IO Driver), version 30.100.1519.7 ,A00. I'd suggest powering off system and then disconnect all peripherals. Power on system again, boot into windows, and then go to your Dell Product Support page. In support page, expand Chipset and then install Intel Serial IO driver, see link below:
www.dell.com/.../advanced
LSUFAN51
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January 2nd, 2017 12:00
If the error still occurred then I suggest you update System Setup(BIOS). Please follow steps in link below to safety installed BIOS:
https://youtu.be/mWn9YfxtYBo