Hi,

Since the computer is able to detect the card and install the drivers, the hardware component is eliminated in this issue. As for the software component and the configuration settings, you would need to contact the service provider and have them help you install an appropriate connection manager software and help you configure this for you.

Thanks.
VJ

Thanks for the input VJ

I dont see how that would help, as no connection manager is showing the IMEI of the card. Regardless of the connection manager or trying to connect, the connection manager is showing that no card is installed. that would have nothing to do with the carrier on who i want to use it with. no matter what connection manager should show me that a broadband modem is installed and shows me the IMEI. If it did and i clicked connect and then it show an error, yes i would say i need to contact the carrier. However in this case all connection managers i try to use show no modem is installed.

Hello VJ

Hope you had a good couple days off, again i thank you for your help in this

There are no other dongles or anything. That has been the only thing i have installed. Only dongle i guess would be for my wireless mouse, nothing for 3g or anything like that. 

I have the mini card installed on the motherboard where its suppose to go, with the proper cables attached to it (ei: the main and aux antennas) and i have an active 3g SIM card installed that has a data plan attached to it

here is the picture which you requested:

Hi,

Thank you for the details. Apologies for the delays because of my off days. To understand this setup a little better, a 3G SIM card is all that has been installed, right? There are no other connectors/adapters/dongles, right?

Also, can you send me a picture of the device manager showing this card?

Let me review this and get back with an update.

Thanks.
VJ

any updates VJ?

No problem, just wanted to make sure you didnt forget about me :)

take all the time you need, im in no rush to figure this out.

thanks again for all your help

Apologies for the delays. This is still work in progress and I'm checking with our Level 3 teams. Please bear with me for a little longer.

Thanks.
VJ

Hi,

Thank you for your patience. I've been checking this further and we would need a few more details about the setup.

You mentioned in your previous post that the mini card is installed and a SIM card installed. Why is there a reference to the mini card and where is the SIM card installed?

Can you send me a couple of pictures to show what the mini card is and where it is installed and further, another picture to show where the SIM card is installed?

Thanks
VJ

Sorry for the delay in getting back to you, work has been stupid busy and taking up most of my time, other then sleeping

here are the pictures you requested

do you need anything else from me?

still waiting on a resolution for this...