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1 Rookie

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2 Posts

38583

February 6th, 2013 08:00

green vertical stripes on the screen

The operating system is loaded, and the computer (XPS M1330, Service Tag 7GQ814J) monitor glows white. Then appear on the screen gray vertical stripes. Until this fault computer worked with green vertical stripes on the screen. What is the cause of the problem and what addresses in Ukraine can resolve this problem?

6 Operator

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3.1K Posts

February 6th, 2013 08:00

Hi Nikolaj Gladchenko,

Please do not share the Service Tag on the public forum as it is considered as personal information and will be removed as per Terms of Usage. 

I would suggest you to connect an external monitor and check if you face the same issue. You may try the following steps.

Check in BIOS:

  • Power off the computer
  • Restart the computer, tap 'F2' key on the Dell logo 4-5 times
  • Once you are on the BIOS screen, check if you face the same issue

Alternately, run the LCD BIST. To run the LCD BIST (Built in Self-test):

  • Power off the computer
  • Press and hold the 'D' key on the keyboard while pressing the power button, then release both at the same time.
  • This will initiate A grey screen, then Red, then Blue, then Green, then White
  • Please check for the green vertical lines

Please reply if you have any questions.

1 Rookie

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2 Posts

February 7th, 2013 13:00

Thank you. I get it. But the topic has not remove ... I check and write the result. ... and then be able to remove topic.

6 Operator

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3.1K Posts

February 8th, 2013 11:00

Hi Nikolaj Gladchenko,

Thank you for the response. Please try the steps mentioned in my previous post and keep me posted on the status. Let me know in case you need any further assistance.

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