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sun08
1 Copper

n5010 15r not switching on

hello, everyone i have a dell inspiron n5010 15r laptop with ati graphics

my laptop is not switching on when i press a power on button,nothing happens no lights no fans it was working fine earlier,my laptop is out of guarantee now

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9 Replies

Re: n5010 15r not switching on

Hello Sun08,

I would suggest few steps would which would help us in isolating the issue further:

  1. Please ensure that the battery is fully charged.
  2. Remove the Battery & disconnect the AC Adapter from the system and hold the power button down for 5 seconds, to discharge “Static Flea Power”.
  3. Re-seat the battery on the Notebook System and try to power on the system.
  4. Remove the Battery from the Notebook system and try powering on the system using only the AC Adapter.
  5. Please ensure that the Power Led on the AC Adapter is lit to ensure the functionality of the AC Adapter; also please try a Know Good AC Adapter if available.

Please let us know your findings.

Thanks & Regards
Allan D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

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sun08
1 Copper

Re: n5010 15r not switching on

thanks Allan D

I've tried your suggestions but nothing happened ....

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dallascowboyswo
4 Germanium

Re: n5010 15r not switching on

Is the led light on the a/c adapter on before you plug it into the laptop?

Once you plug in the a/c adapter and press the power button on the laptop does the led light

on the a/c adapter go out?

Sam

Own: Dell Chromebook 11, Alienware M11xR2

   

Forum Member since 2004

"If your issue was resolved, please click  Yes ".

#idoNOTwork4Dell

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sun08
1 Copper

Re: n5010 15r not switching on

hello dallascowboysworldchamps

Thanks for your advice but the led light doesn't go out even after pluging the adapter,

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Re: n5010 15r not switching on

Hello Sun08,

Please let me know if you have tried turning on the computer with a know good AC Adapter. If not, please try and check how it goes.

Thanks & Regards
Allan D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

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sun08
1 Copper

Re: n5010 15r not switching on

hello Dell-Allan D

I've tried using another working adapter but nothing happened.

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Re: n5010 15r not switching on

Hello Sun08,

In this case, it can be an issue with the DC-in module. Please consider replacing it (Part # WXHDY). Does the computer have an active warranty? You can check the warranty status here. In case of expired warranty scenario, we would not be able to extend warranty entitled services. If the warranty on the computer has expired, you may contact our Expired Warranty Services (this is for US based customers).

Please write back if you have any further questions. 

Thanks & Regards
Allan D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

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sun08
1 Copper

Re: n5010 15r not switching on

hello Dell-Allan-d

how can its DC in module be faulty when it is showing charging on light and also light doesn't go off after plugging charger cable into laptop ?????? Also i don't have warranty so can i get it repair from dell ,I can pay all the charges.also please tell me what can be the cost of repairing if possible

thanks

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Re: n5010 15r not switching on

Hello Sun08,

Please contact our Expired Warranty Services (this is for US based customers) for the estimated price to get the computer repaired. 

Hope this helps!

Thanks & Regards
Allan D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

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