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29 Posts
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50640
September 25th, 2013 08:00
realtek maxx audio 4 vostro 2521
Hello,
I have a vostro 2521, I bought it with ubuntu, then I repartitioned my hard disk and installed win 7 pro 64-bit, i used maxx audio 4, but after i did a new installation I have no maxx audio anymore, i just have realtek hd audio. The new system is also win 7 pro 64-bit and I use the same drivers from http://www.dell.com/support/drivers/fr/fr/04/Product/vostro-2521 and ftp://ftp.dell.com/Pages/Drivers/vostro-2521.html .
Please, can someone helps me in this problem? Where can i download the required software/driver for Maxx Audio. Please let me know as soon as possible.
Thank you,
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DELL-Sujatha K
Community Manager
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3.3K Posts
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September 25th, 2013 09:00
Hi bnour,
If the Max audio is not working, please update the audio driver from the link given below:
http://dell.to/1b5OSGS
Max audio is a part of audio driver. Revert for further queries.
bnour
1 Rookie
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29 Posts
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September 28th, 2013 10:00
Hi,
Im sorry for the late reply.
I tried to install what you said, but i got error as below:
with the log:
[09/29/13 00:21:11] Update Package Execution Started
[09/29/13 00:21:11] Original command line: "C:\Users\Nour\Downloads\Programs\Audio_Driver_149YN_WN_6.0.1.6788_A03_3.EXE"
[09/29/13 00:21:11] DUP Framework EXE Version: 3.0.93.1
[09/29/13 00:21:11] DUP Release: 149YNX00-00
[09/29/13 00:21:11] Intializing framework...
[09/29/13 00:21:12] logo.png
[09/29/13 00:21:18] User Command: attended
[09/29/13 00:21:18] DUP Capabilities Value: 16777215 (0xFFFFFF)
[09/29/13 00:21:18] DUP Vendor Software Version: 6.0.1.6788
[09/29/13 00:21:18] Local System/Model Compatible with this Package? Yes
[09/29/13 00:21:18] Local System OS Version: 6.1.1.0
[09/29/13 00:21:18] OS Compatible with this Package? Yes
[09/29/13 00:21:18] Local System OS Language: FR
[09/29/13 00:21:18] Language Compatible with this Package? Yes
[09/29/13 00:21:57] Identified Behavior : attended
[09/29/13 00:21:57] Temporary payload log file name: C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03_3\DUPC715.tmp
[09/29/13 00:21:57] Translated Command Line : Setup.exe /v" LOGFILE="C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03_3\DUPC715.tmp""
[09/29/13 00:21:57] Path : C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03_3
[09/29/13 00:21:57] Identified Behavior : attended
[09/29/13 00:22:07] Append Vendor Software Log: C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03_3\DUPC715.tmp
[09/29/13 00:22:07]
--- Start of Vendor Software Log ---
[09/29/13 00:22:07] ASCII payload log file detected.
[09/29/13 00:22:07] ======================================================================================================================================
Realtek High Definition Audio Driver update package
======================================================================================================================================
Command : "C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03_3\Setup.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03_3\DUPC715.tmp""
Date : 2013-9-28 24:22:7.356
User : Nour
======================================================================================================================================
Starting to get initial ...
[OS] : 6.1
-Build : 7601
-Service Pack : 1
-x64 system : 1
-MCE system : 1
-Server system : 0
-System Language ID : 0x040C
-User Language ID : 0x040C
[Default Path] :
-tcRtkTempDir : C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03_3
-tcISSetupLocation : C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03_3
Collecting inventory ...
Checking driver version...
The version of this update driver is equal to the currently installed version .
[Realtek HD Audio Driver]
Installed version : 6.0.1.6788
Package version : 6.0.1.6788
======================================================================================================================================
[Update Result]...
Update ready to be applied at reboot .
Rtk Code = 0x00000000
IS Code = 0x00000000
Install Result = 0
UPD execution code =
SetupAPI running code =
Exit Code = 0003 ( Dependency software error )
======================================================================================================================================
End : 2013-9-28 24:22:7.526
[09/29/13 00:22:07]
--- End of Vendor Software Log ---
[09/29/13 00:22:07] Vendor Software Return Code: 3
[09/29/13 00:22:08] logo.png
[09/29/13 00:22:08] Name of Exit Code: DEP_SOFT_ERROR
[09/29/13 00:22:08] Exit Code set to: 3 (0x3)
[09/29/13 00:22:08] Result: FAILURE
[09/29/13 00:22:25] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Audio_Driver_149YN_WN_6.0.1.6788_A03_3.txt
[09/29/13 00:27:40] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Audio_Driver_149YN_WN_6.0.1.6788_A03_3.txt
Jim Coates
6 Operator
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13.6K Posts
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September 29th, 2013 06:00
Hello. Try this audio driver, Realtek 6.0.1.6741,A02. It is the older version of the one that failed. It is just a few weeks older. Before installing it, remove your current Realtek driver from the computer. Go to Control Panel>View by Category>Uninstall a Program, and select your current Realtek driver. After you remove it and reboot the laptop then try to install the other driver.
If that installation attempt also fails, review the order of installation and verify that you installed the Intel Chipset driver software after installing Windows 7.