Ann, I never received any feedback from them as I was using a Non-Dell utility (SysInternals ProcMon) to monitor the number of hits the registry was recieving. This continues to be a problem for me as well and sadly is one of the reasons we are looking to move to IBM laptops. I hope you have better luck than I did.
Just got a reply. Looks like driver version A05 and above do not exhibit this problem. Is this not the case? Notes from engineering's issue management system:
1/13/2009 10:27:34 AM
A05 and A06 versions of the driver do not exhibit issue
Thanks Bill -
I just installed the latest Sigmatel driver (v 184.108.40.20615) and I am still seeing the same behavior. Any other thoughts?
This is the info from the version.txt file:
Title: Audio: SIGMATEL STAC 92XX C-Major HD Audio Driver
Version : A11
OEM name : SIGMATEL
OEM Version: 220.127.116.1115_RC22-WHQL
Computers : MXC051; Inspiron: 1420, 1501, 1520, 1720, 1721, B120, B135/1400, ME051, MM061, MP061, MXC061; Latitude: 120L , 131L, ATG D630, D420, D430, D520, D530, D531, D620, D620, D630, D630c, D631, D820, D830, XFR D630, XT; Precision: M2300, M4300, M6300, M65, M90; Vostro Notebook: 1000, 1400, 1500, 1700; XPS Notebook: M1330, M1730, MXC062, MXG061
OSes : Windows 2000 Professional,Windows XP Home Edition,Windows XP Media Center Edition,Windows XP Professional,Windows XP x64 Professional Client
Languages : Brazilian Portuguese, Chinese-S, Chinese-T, English, French, German, Japanese, Korean, Spanish
Created : Wednesday, March 05, 2008
If you recall, we went down this road previously and I verified several D630's with XP SP3 exhibiting the same symptoms and provided you will several machines and tags, you passed the information along, they requested a ticket number, i provided the ticket number to you and you forwarded it. That is where we left off. We have many units running XP and the latest driver exhibiting the issue. The 2 Vista boxes I have do not exhibit the issue and are running the Microsoft provided driver.
Hope this helps them to discover the issue.
If you would like me to forward you back the original email thread surround the issue and the steps we took together, let me know.
Bill, Has there been any progress on this issue?
I was reminded of it again today when I was troubleshooting a boot issue with a Latitude D630 and in reviewing the boot events, recognized there were over 400,000 events attributed to stacsv.exe reading the registry.
Please let me know what I can do to help Dell resolve this issue that obviously exists with more than just myself and my machines.
If there is a utility that is Dell approved and I can run, please let me know. Your engineers must use some utility to prove this is not happening and if the utility I use is not approved, then I will use whatever they use.
I have reach a begging situation as my normal means of troubleshooting, providing valid facts and requesting a fix have not worked.
Please let me know.
I hate to jump into what may be a dead thread, but I wanted to add my own 2 cents (and to check and see if Bill had any updates).
18.104.22.16887 is the first driver that I have tried in the 6.10.x.x series that does not exibit the stacsv64.exe high cpu problem. All 6.10.x.62xx drivers that I have tried result in out of control cpu usage. Does this match others' experiances? Was this bug reintroduced in the 62xx drivers after it was fixed in 6187?
Full disclosure: All 6.10.x.x drivers that I am using have been modified so that they will run on my lattitude D430. This is really my only option since IDT does not release new drivers for older sigmatel chipsets. All in all, 6187 is running great, but if we can get a 62xx version that works (with its extra features) so much the better.
I have never been able to resolve. While it was recommended to roll back to previous drivers, several attempts did resolve the issue. The only resolve I have found at this time was to disable sound.
I have contacted Dell Gold Support Directly, posted in the forum and provided specific examples without resolve. I have a feeling this will not be solved and honestly do not have time to troubleshoot this for Dell. Occassionally I will try a new driver if available but that will be the extent of my troubleshooting.
For some reason, everyone else in the IT community uses and trusts PROCMON from Mark Russonivich, but whatever you do, do not mention the use of this tool as Dell Support Techs will tell you they do not support third party tools. Will they provide you a supported tool....NO
Moe, I'm fairly sure the answer is yes, but can you confirm that you tried 22.214.171.12487 and that you still had the problem? Also, what OS do you have and is it 32 or 64 bit? You have my apologies if you covered this earlier in the thread.